Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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April Haughey

Cedar Park,Texas

Summary

Seasoned Manager with 20+ years of experience in operations across diverse industries. Adept leader known for building and empowering high-performing teams to deliver exceptional customer service and achieve superior results through enhanced efficiency and effectiveness. Strong, enthusiastic, and dedicated with a proven track record of adaptability. Eager to apply leadership prowess to drive success alongside motivated teams.

Overview

21
21
years of professional experience

Work History

ANIMAL SERVICES MANAGER

GEORGETOWN ANIMAL SERVICES
02.2017 - Current
  • Managed the daily operations of the open-intake municipal shelter and animal control services for the City to optimize kennel space and prioritize the overall care of the animals.
  • Introduced process improvements that led to improved efficiencies in intake to adoption process resulting in a decreased length of stay for the animals.
  • Leveraged key partnerships to secure funding for a major facility enhancement initiative.
  • Key participant in cross-departmental task forces, spearheading process improvements through collaborative initiatives and strategic implementation.
  • Maintained 94% or greater live release rate achieving no-kill status each year of employment.
  • Citywide Manager of the Year 2020

PRACTICE MANAGER 2

BANFIELD PET HOSPITAL
11.2011 - 02.2017
  • Managed daily practice operations of multiple hospitals to optimize appointment scheduling, patient records management and billing functions, and deliver exceptional client service.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Received Southern Virginia Market Award for Excellence in 2012
  • Achieved the highest associate engagement scores in Southern Virginia for 2015 and 2016, finishing in the second quartile of Mars, Inc. with a 4.41 grand mean out of 5.


EXECUTIVE TEAM LEADER

TARGET
03.2003 - 11.2011
  • Led and coached a team of over 300 employees to increase sales while maintaining company brand and providing an excellent guest experience
  • Delivered sales target of $55 million
  • Proactively evaluated staffing needs and developed accurate plans based on store growth and succession planning.
  • Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
  • Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.

Education

Master of Science - Human Services

SAINT LEO UNIVERSITY
Saint Leo, FL
08.2020

Master of Business Administration - Human Resource Management

SAINT LEO UNIVERSITY
Saint Leo, FL
05.2017

Skills

  • Adaptability
  • Collaboration
  • Complex Problem-Solving
  • Conflict Resolution
  • Data Analysis
  • Financial Management
  • Leadership
  • Operational Efficiency
  • Project Management
  • Staff Development
  • Strategic Thinking
  • Verbal and Written Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time off4-day work weekPersonal development programs401k matchWork from home optionTeam Building / Company Retreats

Timeline

ANIMAL SERVICES MANAGER

GEORGETOWN ANIMAL SERVICES
02.2017 - Current

PRACTICE MANAGER 2

BANFIELD PET HOSPITAL
11.2011 - 02.2017

EXECUTIVE TEAM LEADER

TARGET
03.2003 - 11.2011

Master of Science - Human Services

SAINT LEO UNIVERSITY

Master of Business Administration - Human Resource Management

SAINT LEO UNIVERSITY

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April Haughey