APRIL HAVERICK
DMV Auto Registration Supervisor
GERING,NE
Summary
Highly organized, neat, and accurate Department of Motor Vehicles Auto Registration Supervisor eager to contribute to team success. Has a lot of knowledge about the Auto Registration that would be beneficial for the office. Experienced Department of Motor Vehicles Clerk with over 19 years of experience and 2 years as Dept Supervisor. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
29
29
years of professional experience
Work History
DMV - Auto Registration Supervisor
Scotts Bluff County Treasurer
Gering, Nebraska
06.2019 - Current
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Supervised 6 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Continued to perform regular Auto Registration Duties including the ordering and receiving license plates and fixing errors and problems.
Server
16th Street Empire Restaurant
Scottsbluff , Nebraska
03.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete closing duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Steel Grill Restaurant
Gering, NE
10.2018 - 03.2020
- Served and waited on tables which consisted of taking orders, bring food and refilling drinks.
- Cleaned and cleared off tables.
- Performed side work which included filling condiments and cleaning our section.
- Checked identification to enforce age requirement for alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Administrative Assistant
Scotts Bluff County Treasurer
Gering, NE
07.2005 - 06.2019
- Assisted the Supervisor for 10+ years with problems and regular duties.
- Played the role of Supervisor and the "Go To" person when the supervisor was gone.
- Helped the girls work out problems and situations when needed.
- Trained the new employees when hired to be able to perform the job well and accurate.
- Worked with Titling, Assessing, and Registering vehicles.
Bank Teller
Valley Bank & Trust
Gering, NE
02.2002 - 07.2005
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Counted and packaged currency and coins.
- Deposited and cashed checks.
- Worked as vault teller which consisted of counting money in vault and buying and selling money from other branches and to the Fed.
Auto Registration Clerk
Scotts Bluff County Treasurer
Gering, NE
11.1999 - 02.2002
- Consisted of Titling, Assessing, and Registering Vehicles.
- Filed paperwork and title work.
- Performed inspections on vehicles.
- Answered phone calls.
- Worked with angry customers every day providing patience and great customer service.
- Balanced a cash drawer most of the time without making many mistakes.
Cashier/Customer Service Representative
Baily's Town And Country
Scottsbluff, NE
06.1995 - 08.1999
- Checked out and carried out groceries.
- Worked at Customer Service Counter where we sold tobacco, lottery tickets, and stamps with a small post office.
- Cashed a lot of checks at customer service counter and answered phone.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
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Gering High School
Gering, NE1996
Accounting And Business Management
Western Nebraska Community College
Scottsbluff, NESkills
- Great Customer Service skills
- Communication skills
- Training and development
- Very well organized
- Detailed
- Patient
- Accuracy in cash drawer and paperwork
- Money handling abilities
- Staff education and training
- Organization and Time Management
- Management Skills
Timeline
Server
16th Street Empire Restaurant
03.2021 - 12.2021
DMV - Auto Registration Supervisor
Scotts Bluff County Treasurer
06.2019 - Current
Server
Steel Grill Restaurant
10.2018 - 03.2020
Administrative Assistant
Scotts Bluff County Treasurer
07.2005 - 06.2019
Bank Teller
Valley Bank & Trust
02.2002 - 07.2005
Auto Registration Clerk
Scotts Bluff County Treasurer
11.1999 - 02.2002
Cashier/Customer Service Representative
Baily's Town And Country
06.1995 - 08.1999
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Gering High School
Accounting And Business Management
Western Nebraska Community College
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