Proactive 911 Coordinator with extensive experience in managing communications center operations, personnel, scheduling, and compliance with FCC and NCIC regulations. Expertise in budget preparation, equipment acquisition, and inter-agency coordination. Strong skills in policy formulation, staff management, and project completion, bringing comprehensive operational oversight and strategic planning to enhance efficiency and response effectiveness.
Supervise the day-to-day operations of the Scotts Bluff County Consolidated Communications Center including personnel interactions and dispatcher scheduling, equipment and activities; establish and ensure compliance with normal, emergency and disaster mode communications policies and procedures; ensure adherence to the Federal Communication Commission (FCC) rules and regulations; insure adherence of National Crime Information Center and National Law Enforcement Teletype System policies; review and recommend approval/denial of all employee promotions, commendations, merit increases and disciplinary actions; formulate, review and revise all policies and procedures related to the functions and operations of the Communications Center; maintain necessary Federal Communications Commission equipment and licensure renewal and modification and records; coordinate meetings/activities with other police, fire and medical agencies to obtain feedback on operational procedures and priorities. Prepare the departmental annual budgets, present proposed budgets to the Scotts Bluff County Consolidated Communications Center Advisory Board and the Board of Commissioners; approve expenditures and monitor ongoing budgetary expenses; prepare and submit operating and financial reports as requested. Direct the acquisition of supplies and equipment; write specifications for specialized equipment; coordinate and supervise the installation and maintenance of all communication and electronic equipment within the Communications Center; investigate and resolve complaints about system activities; coordinate the County’s telephone system repairs, requests for additional services or equipment upgrades; maintain equipment inventory. Work closely with the 911-Training Coordinator to identify and provide training and periodic instruction to agency personnel; inform advisory and supervisory boards of operational activities, financial status, current problems, and future needs; propose methods for problem solving and taking, deferring or planning appropriate action.
Operate material handling equipment and fill orders for distribution to retail locations.
Oversee all day to day operations. Conduct quality assurance of dispatch staff. Maintain agency work schedule and manage employee time off requests. Process employee timecards and payroll. Act as agency liaison in public and private meetings. Communicate with administrators from other departments to implement effective policies. Work as agency administrator for all software and specialized technology. Work with vendors to implement new technologies. Develop training program and
train new hires.
Operate Delivery Code Bar Sorter (DBCS) machine. Operate flat sorting machine. Sort letters and packages by hand.
Life Insurance sales and account maintenance.
Oversee all day to day operations. Conduct quality assurance of dispatch staff. Maintain agency work schedule and manage employee time off requests. Process employee timecards and payroll. Act as agency liaison in public and private meetings. Communicate with administrators from other departments to implement effective policies. Work as agency administrator for all software and specialized technology. Work with vendors to implement new technologies. Develop training program and
train new hires.
NENA Center Manager Certification Program Graduate
Class # 152
The national Center For Missing And Exploited Children recognized our PSAP for our dedication to excellent training in human trafficking. This award was presented to us in Orlando, FL at the national APCO conference in 2024.
NENA Center Manager Certification Program Graduate
Class # 152