April Hayes
Contract Labor - Ginger Buxton
Dayton
1
Language
8
years of professional experience
Results-driven operation professional with extensive experience leading teams, managing budgets, and optimizing performance. Background includes 4 years as a General Manager and 2 years as Assistant Manager, directing staffing, financial oversight, process improvement, and customer satisfaction initiatives. Recognized for strong leadership, analytical thinking, and the ability to drive measurable results. Eager to transition into a business operations, administrative, or management role in a new industry.
Work History
DME Billing
9 Months- Worked denied claims for Texas Medicaid and managed care Medicaid insurance.
- Process and managed insurance claims for dme equipment and supplies.
- Worked reports on unpaid or rejected claims, investigate reasons for denial and resubmit timely corrections and appeals.
- Used software programs Brightree and Dmeworks
General Manager
1 Year- Increased Annual revenue by 18% by implementing targeted local marketing campaigns.
- Reduced food waste by 13% through improved inventory management.
- Managed a team of 47 employees while maintaining a 92% employee retention rate.
- Improved online customer ratings from 3.7 to 4.5 stars within 12 months.
- Reduced labor cost by 10% while maintaining service quality.
Assistant General Manager
2 Years 8 Months- Recruited, hired, and trained team members.
- Created staff schedules to optimize labor cost.
- Handled guest complaints and resolved service issues.
- Implemented service improvements based on feedback.
- Maintained quality control standards.
- Oversaw daily restaurant operations (FOH & BOH).
- Ensured compliance with health, safety, and food handling regulations.
Bartender/ Mixologist
3 Years 1 Month- Served 200+ guest per shift while maintaining high service standards.
- Increased average check size by 15% through upselling premium spirits and specialty cocktails.
- Managed $3,000+ in nightly sales with zero cash discrepancies.
- Maintained a clean and organized bar area in compliance with healthy and safety guidelines.
Education
Bachelor's of Business Administration
Expected Graduation June 2029
Skills
Leadership & Team Development
Budgeting & Cost Control
Inventory Management
Customer Service Excellence
Conflict Resolution
Staff Scheduling
Vendor Relations
POS Systems
Health & Safety Compliance
LANGUAGES
English: Proficient
Timeline
DME Billing
Contract Labor - Ginger Buxton
04.2024 - 01.2025Read More
General Manager
Eado/ Big City Wings
01.2023 - 01.2024Read More
Assistant General Manager
Baytown/ Chilis
04.2020 - 12.2022Read More
Bartender/ Mixologist
Dayton/ The Oaks
03.2017 - 04.2020Read More
Lee College
Bachelor's of Business Administration
Read More