Kelly Sanders-Strehl

WILSON FAMILY PHARMACY INC.

Owensboro, KY

05.2015 - 08.2025

Managed patient accounts, resolving all billing issues efficiently.
Processed and reviewed insurance claims to ensure timely reimbursements.
Negotiated contracts with third-party payers to maximize reimbursement rates for services provided.
Resolved customer complaints regarding DME products or services in a professional manner.
Reviewed engine assigned codes and modifiers to update and verify accuracy.
Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
Collected and recorded financial transactions, maintaining accurate spreadsheets.
Managed and supervised daily operations, ensuring exceptional customer service, and quality delivery.
Coordinated with healthcare professionals for patient equipment needs.
Implemented efficient workflow processes for order fulfillment.
Maintained compliance with healthcare regulations and standards.
Developed relationships with vendors for timely supply procurement.
Supervised and managed staff , ensuring that all orders were filled accurately and in a timely manner.
Oversaw durable medical equipment inventory and coordinated logistics for supplies.
Trained staff on equipment usage and safety protocols effectively.
Developed policies for delivery and installation, enhancing operational efficiency.
Analyzed utilization trends to identify cost-saving opportunities within business.