Felicity Vidal
Valley Stream,NY
Summary
Responsible , ambitious , detail - oriented worker with 10 years of Customer Service Experience. Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Specialist
Jzanus Home Care Inc.
Floral Park, NY
01.2023 - Current
- Calculated billing charges, and prepared and submitted claims to insurance companies.
- Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered.
- Maintained accurate records of collections, adjustments, and denials in the system.
Customer Service Associate
Planet wash
Hallandale Beach , FL
12.2021 - 08.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Sanitized frequented areas and equipment using approved supplies.
- Answered incoming telephone calls to provide store, products and services information.
Bookkeeper/Customer Support Specialist
Michaels
Longbeach, NY
11.2019 - 06.2020
- Various monetary transactions , Customer assistance
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
Customer Service Representative
Stop & Shop
Franklin Square, NY
08.2017 - 08.2019
- Various Monetary transactions, Western Union, flip tills, NY Lotto.
- Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Spin City Laundromat
Franklin Square, NY
11.2015 - 05.2016
- Answered incoming telephone calls to provide store, products and services information.
- Operated cash register, collected payments and provided accurate change.
Education
High school Diploma -
Valley Stream North High School
Franklin Square, NY06.2016
Some College (No Degree) -
Queensborough Community College
Flushing, NYSome College (No Degree) -
Primerica
Skills
- Employee Management
- Understanding Customer Needs
- MS Office
- Administrative and Office Support
- Responding to Difficult Customers
- Computer Skills
- Calm and Professional Under Pressure
- Data Entry
- Cash Drawer Balancing
- Honest and Dependable
- Problem-Solving
- Merchandise Restocking
- Cash Counting Machine Operations
- Fiscal reporting
- Payment posting
- Claims Processing
- Invoice Processing
- Accounts receivable expertise
Certification
- Senior HealthCare Referral program, Primerica - 2021
References
References available upon request.
Timeline
Billing Specialist
Jzanus Home Care Inc.
01.2023 - Current
Customer Service Associate
Planet wash
12.2021 - 08.2022
Bookkeeper/Customer Support Specialist
Michaels
11.2019 - 06.2020
Customer Service Representative
Stop & Shop
08.2017 - 08.2019
Customer Service Representative
Spin City Laundromat
11.2015 - 05.2016
- Senior HealthCare Referral program, Primerica - 2021
High school Diploma -
Valley Stream North High School
Some College (No Degree) -
Queensborough Community College
Some College (No Degree) -
Primerica
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