April Heinecke
Fort Worth,TX
Summary
Dynamic facilities management professional with a proven track record in streamlining operations and enhancing safety protocols to ensure efficient maintenance. Expertise in project management, budget oversight, and vendor relations drives results while maintaining high standards of quality. Recognized for fostering team collaboration and adapting to evolving needs, consistently setting and enforcing standards that enhance staff satisfaction and meet performance targets. Currently pursuing Project Manager certifications to further strengthen skills and contribute to organizational success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Facilities Lead
Vixxo
Dallas, TX
07.2024 - 03.2026
- Oversaw daily operations of facility maintenance and repairs.
- Implemented safety protocols ensuring compliance with industry standards.
- Coordinated vendor contracts for service delivery and cost management.
- Coordinated moves/adds/changes within the facility seamlessly by working closely with internal departments on planning and execution phases.
- Streamlined workflow processes, reducing downtime and improving service response times.
- Managed budget allocation for facility improvements and maintenance projects.
- Maintained accurate records of all maintenance activities, equipment purchases, and service contracts for streamlined facility management.
- Ensured compliance with local building codes, environmental regulations, and industry standards through meticulous record-keeping and proactive communication with regulatory agencies.
- Improved facility efficiency by implementing preventive maintenance programs and managing repair schedules.
- Managed vendor relationships to ensure timely delivery of services and cost-effective solutions for the facilities'' needs.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Maintained facility grounds, equipment, and safety compliance.
Store Manager
Family Dollar
Euless, TX
03.2015 - 07.2024
- Increased store profitability by implementing efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Merchandiser
VF Outlet
Mineral Wells, TX
04.2014 - 03.2015
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Cafeteria Worker
Corpus Christi ISD
Corpus Christi, TX
01.2012 - 04.2014
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Supported menu planning efforts by providing input on popular dishes and customer preferences.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
Loss Prevention Officer
Sears
Corpus Christi, TX
01.2011 - 01.2012
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Collaborated with management to develop comprehensive loss prevention training programs for staff members.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
Merchandiser
Sears
Corpus Christi, TX
01.2009 - 01.2011
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Assistant Manager
Family Dollar
Weatherford, TX
01.2000 - 01.2007
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cashier
Walmart
Mineral Wells, TX
01.1998 - 01.2000
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Mineral Wells High School
Mineral Wells, TX05-1997
Skills
- Effective time management
- Organizational strategy development
- Talent acquisition
- Meticulous attention to specifics
- Team task allocation
- Prioritization of tasks
- Strong relationship-building abilities
- Skilled in resolving conflicts
- Scheduled maintenance practices
- Site coordination
- Critical thinking abilities
- Process optimization
- Team development
- Strategic task management
- Strong organizational abilities
- Customer engagement
- Theft prevention
- Strategic budget management
- Building professional connections
- Strategic asset management
- Facility operations management
- Effective team leadership
- Effective team collaboration
- Strategic issue analysis
- Proficient in handling multiple tasks
- Dependable performance
- Clear interpersonal communication
- Strong organizational abilities
- Engaged listening
- Clear communication
- Responsive to evolving challenges
- Personal accountability
- Consistent professional conduct
- Ongoing enhancement
- Flexible problem-solving
- Professional writing skills
- Project execution
- In-depth technical knowledge
- Expense tracking and analysis
- Effective vendor negotiation
Certification
Currently obtaining my certifications for Project Manager . My end goal is to be a Construction Project Manager.
Timeline
Facilities Lead
Vixxo
07.2024 - 03.2026
Store Manager
Family Dollar
03.2015 - 07.2024
Merchandiser
VF Outlet
04.2014 - 03.2015
Cafeteria Worker
Corpus Christi ISD
01.2012 - 04.2014
Loss Prevention Officer
Sears
01.2011 - 01.2012
Merchandiser
Sears
01.2009 - 01.2011
Assistant Manager
Family Dollar
01.2000 - 01.2007
Cashier
Walmart
01.1998 - 01.2000
High School Diploma -
Mineral Wells High School