Summary
Overview
Work History
Education
Skills
Certification
References
Military Service
Additional Information
Timeline
Generic

April Hill-Contreras

San Antonio,TX

Summary

RN Case Manager with extensive experience in the hospice field, specializing in patient care coordination and crisis intervention. Demonstrated success in developing comprehensive care plans that improve patient outcomes through effective interdisciplinary collaboration. Proficient in electronic medical records management and recognized for high emotional intelligence in demanding situations. Background in providing high-quality patient care, and effective case management. Strengths include strong decision-making skills, efficient coordination of care plans, and effective communication with multidisciplinary teams. Previous work has demonstrated a significant impact on improving patient outcomes through the development and implementation of comprehensive care strategies.

Overview

20
20
years of professional experience
1
1
Certification

Work History

RN Case Manager

Beacon Hospice
San Antonio, TX
04.2025 - Current
  • Managed caseload of 18 patients, coordinating healthcare needs from admission to discharge.
  • Collaborated with interdisciplinary team to create comprehensive patient care plans.
  • Conducted thorough assessments of patient conditions, identifying barriers to recovery and intervention strategies.

Hospice RN, Triage, Admissions

Embrace Hospice
San Antonio, TX
01.2021 - 04.2025
  • Evaluated and admitted appropriate patients for hospice care.
  • Coordinated delivery of medications and durable medical equipment (DME).
  • Provided active listening and end-of-life education to patients and families.
  • Delivered disease-specific decline information to enhance patient understanding.
  • Participated in performance improvement initiatives focused on admitting process efficiency.
  • Managed multiple tasks simultaneously while maintaining professionalism in high-pressure environments.

RN Case Manager

Suncrest Hospice
San Antonio, TX
07.2020 - 01.2021
  • Coordinated palliative care to enhance patient transitions across various levels of care.
  • Educated patients on disease prevention, wellness promotion, and lifestyle modifications.
  • Facilitated resource coordination within managed care to optimize patient support.
  • Maintained regular communication with family members regarding patient needs and progress.

RN Case Manager

Embrace Hospice Llc
San Antonio, TX
02.2017 - 07.2020
  • Reviewed and reconciled medication profiles during interdisciplinary meetings and medication changes.
  • Coordinated comprehensive care with physicians, social workers, hospice aides, chaplains, and volunteers.
  • Supervised CNAs, emphasizing best practices in patient care.
  • Collaborated with team members to develop personalized care plans for end-of-life patients.
  • Conducted thorough assessments of patient conditions, identifying recovery barriers and devising intervention strategies.

Hospice RN Case Manager

Optum hospice
San Antonio, TX
07.2014 - 02.2017
  • Hospice RN Case Manager

Hospice RN Case Manager

Altus hospice
San Antonio, TX
10.2013 - 07.2014
  • Hospice RN Case Management

Pediatric Home Health Nurse

Assure home health
San Antonio, TX
01.2013 - 05.2013
  • Educated patients/families on health care needs, conditions, options
  • Maintained patient charts and confidential files.
  • Performed assessments of pediatric patients' physical conditions.
  • Collaborated with other healthcare professionals to coordinate comprehensive patient care plans for pediatric patients.
  • Maintained accurate documentation of patient progress notes, treatment plans, and nursing reports.

Pediatric Home Health Nurse

Adaptive home health
San Antonio, TX
11.2012 - 01.2013
  • Pediatric home health lvn

Combat Medic/Medical Specialist

United States Army
Tyler, TX
08.2005 - 01.2011
  • Implemented advanced trauma management techniques when necessary.
  • Performed preventive medicine duties such as immunizations, laboratory tests, and dental screenings.
  • Collaborated with other healthcare professionals such as nurses, dentists, and pharmacists, ensuring quality care is delivered at all times.
  • Responded quickly and effectively to urgent calls from troops in need of immediate medical attention.
  • Organized and managed medical records under HIPAA regulations.
  • Carried outpatient triage activities according to established protocols and guidelines.

Education

Associate's degree - Nursing

Galen College of Nursing
San Antonio, TX
10.2013

Licensed Vocational Nurse

Galen College of Nursing
Louisville, KY
07-2012

Skills

  • Patient care and assessment
  • Crisis intervention
  • Electronic medical records management
  • Microsoft Office proficiency
  • Medical documentation review
  • Presentation skills
  • Case management and coordination
  • Interdisciplinary collaboration
  • Care planning
  • Patient assessment
  • Care coordination
  • Patient advocacy
  • Pediatric care
  • Medical scheduling and administration
  • Supervisory experience
  • Medication administration and management
  • Military healthcare experience
  • Nursing practice and triage
  • Customer service excellence
  • Emotional intelligence
  • Multidisciplinary approach
  • Healthcare regulations
  • Conflict resolution

Certification

  • RN
  • Expires: July 2026
  • State: TX
  • BLS Certification
  • CPR Certification

References

References available upon request.

Military Service

  • Branch: United States Army
  • Service Country: United States
  • Rank: Specialist
  • August 2005 to January 2011
  • Army Combat medic 91W/68W
  • Emergency Medicine
  • Field Medicine
  • Leadership
  • Teaching
  • Commendations: Army service medal, National Defense service medal, Global War on Terrorism service medal, Iraq Campaign medal with campaign star, Army service ribbon, Armed Forces Reserve medal

Additional Information

  • KEY STRENGTHS
  • Excellent verbal and written communication skills
  • Comfortable giving presentations to large audiences.
  • Successful leader, and equally effective as a member of a team.
  • Highly organized and able to multi-task and accomplish multiple objectives.
  • Professional demeanor with attention to detail.

Timeline

RN Case Manager

Beacon Hospice
04.2025 - Current

Hospice RN, Triage, Admissions

Embrace Hospice
01.2021 - 04.2025

RN Case Manager

Suncrest Hospice
07.2020 - 01.2021

RN Case Manager

Embrace Hospice Llc
02.2017 - 07.2020

Hospice RN Case Manager

Optum hospice
07.2014 - 02.2017

Hospice RN Case Manager

Altus hospice
10.2013 - 07.2014

Pediatric Home Health Nurse

Assure home health
01.2013 - 05.2013

Pediatric Home Health Nurse

Adaptive home health
11.2012 - 01.2013

Combat Medic/Medical Specialist

United States Army
08.2005 - 01.2011

Associate's degree - Nursing

Galen College of Nursing

Licensed Vocational Nurse

Galen College of Nursing

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