Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

April Holland

Mount Vernon,IL

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Professional educator equipped with relevant experience and readiness for impactful contributions. Strong focus on team collaboration and adaptability to changing needs ensures reliability. Expertise in classroom management, instructional support, and student engagement aligns with organizational goals. Known for excellent communication, organizational skills, and commitment to fostering inclusive learning environments.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

27
27
years of professional experience

Work History

Lead Teacher

Logan Street Daycare
07.2024 - 10.2024
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

One on One Paraprofessional

District #80 Schools
08.2015 - 01.2018
  • Managed challenging behaviors using de-escalation techniques and positive reinforcement strategies.
  • Adapted instructional materials to meet diverse learning styles and accessibility requirements of each student.
  • Collaborated with teachers to develop personalized education plans for students with special needs.
  • Supported students'' emotional well-being by providing a safe and nurturing environment.

Substitute Paraprofessional

Mt. Vernon District #80 Schools
01.2009 - 05.2015
  • Provided support during classes, group lessons, and classroom activities.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
  • Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.

Customer Service Manager

Walmart
06.1997 - 10.2008
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Associate of Science - Education

Rend Lake College
Ina, IL
05-2003

Skills

  • Customer Service
  • Problem-Solving
  • Customer-focused
  • Customer Relations
  • Exceptional telephone etiquette
  • Disability Awareness
  • Teacher Collaboration
  • Activity Planning
  • Behavior Modeling
  • Childcare needs

Timeline

Lead Teacher

Logan Street Daycare
07.2024 - 10.2024

One on One Paraprofessional

District #80 Schools
08.2015 - 01.2018

Substitute Paraprofessional

Mt. Vernon District #80 Schools
01.2009 - 05.2015

Customer Service Manager

Walmart
06.1997 - 10.2008

Associate of Science - Education

Rend Lake College
April Holland