April Hopkins
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Gymnastics Coach
Lone Star Gymnastics
04.2022 - Current
- Teaching children Gymnastics and social skills to 72 Preschool students
- Promoted proper stretching, warm ups and conditioning exercises to prevent sports injuries.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Utilized various coaching models and techniques to maximize client success.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed relationships with clients to provide ongoing support and encouragement
Cashier
Walmart
Fort Worth, TX
10.2021 - 04.2022
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
Home Health Aide
Walmart
Fort Worth, TX
10.2021 - 03.2022
- Develop care plans and schedules in collaboration with Registered Nurses and clients' families.
- Teach independent living and life skills to elderly clients with dementia as well as clients ranging in age from 70 to 98.
- Run errands, cook meals,and maintain tidy environment and take clients on trips outside home.
- Maintained accurate, comprehensive written documentation of patient care performed,as well as patient condition and vital signs to report to health care providers.
- Assisted with end-of-life care
Home Health Care Aide
All American Healthcare Services Inc
Fort Worth, TX
06.2021 - 08.2021
- Companionship bathing clothing hygiene etc., age children basic fundamentals such as ; reading, writing, and social skills.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Followed nutritional plans to prepare optimal meals.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed individual care plans for clients based on specific needs.
Security Officer
Allied Universal
Fort Worth, TX
10.2020 - 03.2021
- To observe and report at Carvana dealership
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored CCTV cameras and alarm systems for security breaches.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Security Guard
GardaWorld Federal Services
04.2020 - 10.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Completed full building and grounds patrols to spot and investigate concerns.
Early Childhood Teacher
Creative Minds Learning Center LLC
01.2020 - 03.2020
- Organized and supervised large and small group activities.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Assisted and supervised 12 children through entire school day.
- Created safe and nurturing learning environment for preschoolers.
- Helped new preschool children get used to classes by giving one-on-one support.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Guided students to develop social, emotional and physical skills.
- Developed and implemented behavior management plans.
- Implemented age-appropriate curricula to meet needs of young learners.
- Promoted sensory development by providing access to different textures.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Developed innovative activities to engage young children in learning process.
Customer service
Southern Concepts
06.2017 - 09.2019
- Greeting, temperature checks
- Resident support staff, Assisting individuals with intellectual disabilities such as cleaning, cooking, changing, bathing, transporting, Administering meds, hoyer lifting, data entry reports, laundry, behavior plans, mobility, hygiene, also certified in CPR
Care Giver
Home Instead Senior Care
07.2016 - 06.2017
- Assisted clients with everyday tasks, needs, activities, skills, and memory of daily medications, baths, hygiene, light housekeeping, cooking, lifting, changing Pull-Ups okay we'll get one to put that on the refrigerator I want this one got it I need your help
- Residential caregiver for 1 year
- Provided clients with a comforting environment and companionship within their own home.
Cashier
Target
11.2014 - 05.2015
- Customer service, handling money, cleaning, greeting customers
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier/Customer Service
Eleven
03.2012 - 07.2014
- Customer service , Greeting customers, cash handling, counting the safe , cleaning , stocking Ct.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Performed cash, card and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Janitor/Maintenance
QCS Unlimited
10.2011 - 02.2013
- Cleaning for government contracts offices and buildings
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Reported damages and hazardous conditions to management for further action.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cashier/Cook
Churches Chicken
02.2011 - 10.2011
- Customer service ,Handling money, cooking and cleaning
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked, tagged and displayed merchandise as required.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
Caregiver/Personal Assistant
Disability Services
08.2008 - 08.2009
- Cooking, Bathing ,Dressing ,Walking ,errands, Med Reminders, oral care, changing diapers and pull ups, laundry, light housekeeping
- Complete regular check-ins and progress report for each client.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX06.2005
Trade in Medical Assistant -
Career Centers of Texas
12.2007
Associate of Arts -
Tarrant County College
07.2026
Skills
- Using basic scheduling, attention to detail, and organizational skills in office setting
- Verbal and Written Communication
- Conflict Resolution
- Relationship building
- Performance improvements
- Parental Communication
- Schedule Management
Timeline
Gymnastics Coach
Lone Star Gymnastics
04.2022 - Current
Cashier
Walmart
10.2021 - 04.2022
Home Health Aide
Walmart
10.2021 - 03.2022
Home Health Care Aide
All American Healthcare Services Inc
06.2021 - 08.2021
Security Officer
Allied Universal
10.2020 - 03.2021
Security Guard
GardaWorld Federal Services
04.2020 - 10.2020
Early Childhood Teacher
Creative Minds Learning Center LLC
01.2020 - 03.2020
Customer service
Southern Concepts
06.2017 - 09.2019
Care Giver
Home Instead Senior Care
07.2016 - 06.2017
Cashier
Target
11.2014 - 05.2015
Cashier/Customer Service
Eleven
03.2012 - 07.2014
Janitor/Maintenance
QCS Unlimited
10.2011 - 02.2013
Cashier/Cook
Churches Chicken
02.2011 - 10.2011
Caregiver/Personal Assistant
Disability Services
08.2008 - 08.2009
High School Diploma -
Polytechnic High School
Trade in Medical Assistant -
Career Centers of Texas
Associate of Arts -
Tarrant County College