April Hornbeck
Cadillac
Summary
Reliable and hardworking professional with experience in fast-paced factory environments and a strong commitment to quality and teamwork. Brings strong communication and problem solving abilities to support both team members and customers. Known for staying organized under pressure, handling challenging situations in a calm manner, and contributing to positive outcomes.
Overview
20
20
years of professional experience
Work History
Crew Leader
Fiamm Technologies
Cadillac
10.2024 - Current
- Supervised team members in daily operations and safety practices.
- Coordinated production schedules to meet project timelines effectively.
- Trained new crew members on equipment usage and safety protocols.
- Conducted quality checks to ensure product standards were met consistently.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Collaborated with management to improve workflow efficiency and processes.
- Monitored inventory levels and communicated needs to the supply team.
- Monitored task completion to meet company standards for performance.
- Inspected cleanliness, organization and safety of job sites after every shift.
Child Development Associate
Little Viking Learning Center
Cadillac
01.2020 - 10.2024
- Developed engaging lesson plans for diverse age groups at a local learning center.
- Facilitated daily activities to promote social, emotional, and cognitive development.
- Collaborated with parents to address children's needs and support their growth.
- Maintained a safe and clean learning environment for all children in care.
- Organized activities to promote physical, mental and social development of each child.
- Participated in team meetings with other professionals to discuss best practices in early childhood education.
- Helped create a safe learning environment for all students through supervision and positive reinforcement techniques.
- Created a classroom culture that promotes respect for diversity among its students.
Restaurant Manager
Pancho Villa
Lake City
03.2017 - 06.2021
- Managed daily restaurant operations and staff scheduling for efficient workflow.
- Trained and mentored new employees on service standards and menu knowledge.
- Oversaw inventory management, ensuring stock levels met restaurant needs.
- Developed staff performance evaluations to enhance team efficiency and morale.
- Enforced health and safety regulations to maintain a clean dining environment.
- Led team meetings to communicate goals, updates, and feedback effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Crew Trainer
Culvers
Cadillac
09.2006 - 11.2015
- Trained new team members on operational procedures and customer service standards.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Cadillac High School
Cadillac05-2008
Human Services
Baker College
CadillacSkills
- Team supervision
- Customer relations
- Staff training
- Conflict resolution
- Effective communication
- Time management
- Leadership skills
- Multitasking and organization
- Schedule planning
- Adaptability
Timeline
Crew Leader
Fiamm Technologies
10.2024 - Current
Child Development Associate
Little Viking Learning Center
01.2020 - 10.2024
Restaurant Manager
Pancho Villa
03.2017 - 06.2021
Crew Trainer
Culvers
09.2006 - 11.2015
High School Diploma -
Cadillac High School
Human Services
Baker College