April Howard

*Triage patients, including taking vitals, reconciling medications and updating any vital information for the provider

*Refilling medications

*Preparing exam rooms including stocking rooms

*Referrals to specialists

*Injections and immunizations

*Assisting providers with procedures

*Updating medical records

*Calling patients with lab results

*Swabbing patients for flu, covid, and strep and running those tests. Also, checking glucose levels and A1Cs

*Triage patients, including taking vitals, reconciling medications and updating any vital information for the provider

*Refilling medications

*Preparing exam rooms including stocking rooms

*Referrals to specialists

*Injections

*Assisting providers with procedures

*Updating medical records

*Calling patients with lab results

• Assisted in training new Radiology Technician Assistants on departmental processes and best practices, promoting consistency in service delivery across the team.
• Maintained a clean and organized work environment by performing daily cleaning tasks and adhering to infection control guidelines.
• Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
• Prepared and mixed contrast agents for enhanced imaging.
• Starting IVs and collecting blood samples to make sure patient's kidney function is within normal limits

• Engaged with patients to provide critical information.
• Collecting insurance information and co-payments.
• Updating addresses and phone numbers for patients
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Greeted and assisted patients with check-in procedures.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Trained new staff on filing, phone etiquette and other office duties.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Resolved patient billing issues in line with established guidelines.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Provided excellent customer service to patients and medical staff.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

• Responded to inquiries by directing calls to appropriate personnel.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Greeted and assisted patients with check-in procedures.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained and documented patient medical history, vital signs and current complaints at intake.