April Hummel

• Greeted guests pleasantly and answered menu questions.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Used proper techniques to prepare food and ingredients.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Monitored food quality and freshness throughout day.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

• Educated clients on insurance policies and procedures.
• Met with customers to provide information about available products and policies.
• Analyzed risk factors to recommend appropriate coverage levels.
• Analyzed customer needs to provide customized insurance solutions.
• Finalized sales and collected necessary deposits.
• Conducted annual reviews of existing policies to update information.
• Worked remotely for 5 years and in office the remaining time.

• Initiated cost containment by conducting thorough audits and data mining.
• Provided high level of professionalism when speaking with customers or responding to emails to promote company's dedication to service.
• Prioritized daily tasks to satisfy workload demands and department's turnaround goals.
• Examined photographs and statements.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Relevant Coursework: Biology & Medical terminology.
• Certified

Currently licensed in the state of Kansas with a non-residential license in Missouri