Nicole Robinson
Account Executive
Willingboro,NJ
Summary
Results-driven Personal Lines Manager with 20+ years of experience in Account Management role. Demonstrated success in retention and improving productivity. Highly analytical problem-solver with quality-focused approach.
Seasoned insurance professional with excellent leadership and program management skills. Practiced negotiator and planner with a solid understanding of customer relations, insurance policy differences and market trends.
- Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
25
25
years of professional experience
1
1
Certification CISR ELITE
Work History
Team Leader - Personal Lines Account Manager
Nottingham Insurance
Hamiton, NJ
09.2020 - Current
- Supervise staff of 12 Account Managers.
- Lead servicing contact overseeing two agency acquisitions.
- Set team goals and group prioritization standards
- Liaison between agency and carrier representatives.
- Maintained records and stayed current with policy renewals.
- Handled account auditing, endorsements and invoicing.
- Provided advice and counsel on personal lines matters.
- Trained new staff and career development.
- Offered broadest possible coverage for new and existing business clients in order to maximize sales.
- Evaluated prospect's current insurance program and offered alternatives.
- Serviced 1,000+ policies on regular basis to maintain and increase revenue.
- Conducted annual reviews of existing policies to update information.
- Implemented account rounding strategies focused on client retention and growth.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Creates an environment with consistent workflows, teamwork, trust and respect.
Claims Processor
ARC Claims Management
Cherry Hill, NJ
08.2020 - 11.2021
- Processed and recorded new claims for a large, international commercial trucking and delivery company.
- Secured insured and claimant information and detailed descriptions of the loss.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Power User - Account Manager
Nottingham Insurance
Hamilton, NJ
07.2005 - 09.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Effective in remarketing , new business, renewal reviews.
- Maintained 95% retention.
- Charged with technical duties including releasing system locks, password resets, troubleshooting and improving workflows.
Education
Bachelor of Arts - Sociology And Anthropology
Rutgers, The State University of New Jersey
Newark, NJ05.1997
Skills
- Customer Needs Assessments
- Excellent Personal Service
- Customer Service Process Improvement
- Policyholder Communication
- Product Knowledge
- Professional Development
- Time Sheet Processing
- Consultative Selling Techniques
- Personnel Management
- Key Client Relationships
- Customer Complaint Resolution
Certification
Licensed Insurance Agent
NJ Resident
PA Non-Resident
CISR Elite - Certified Insurance Services Representative
Carriers Used
Travelers
Selective
Hanover
SafeCo
Nationwide
Plymouth Rock
Cumberland Mutual
Franklin Mutual/FMI
Progressive
Chubb
Cincinnati
Neptune Private Flood
NCIP
Morstan
Jimcor
Tuscano
Timeline
Team Leader - Personal Lines Account Manager
Nottingham Insurance
09.2020 - Current
Claims Processor
ARC Claims Management
08.2020 - 11.2021
Power User - Account Manager
Nottingham Insurance
07.2005 - 09.2020
Bachelor of Arts - Sociology And Anthropology
Rutgers, The State University of New Jersey
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