April Jacobs

• Utilized various software and tools to streamline processes and optimize performance.
• Completed day-to-day duties accurately and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Coordinated home cleaning schedule based on client availability and realistic time constraints.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Communicated with maintenance team on damages to repair.
• Communicated with customers about requests for additional supplies or cleaning services.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Sanitized doorknobs, light switches and other frequently touched surfaces.
• Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.

Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.

• Delegated work to staff, setting priorities and goals.
• Built and maintained productive relationships with employees.
• Negotiated favorable terms with vendors for services such as cleaning and maintenance.
• Analyzed customer feedback to identify areas for improvement in services offered.
• Prepared and submitted reports to supervisor.