Jason Wright
Avondale,AZ
Summary
Self motivator that works well independently and within a team setting. Responsible Technician with excellent troubleshooting and analytics skills coupled with more than 14 years of experience working in multiple data centers and central offices. Exceptional customer service skills. Proficient in managing both customer needs and departmental personnel. Positive attitude and excellent communicator with focus on results.
Overview
18
18
years of professional experience
Work History
Data Center Lead Technician
Iron Mountain Data Center
03.2021 - Current
- Running day to day operations for the Service Delivery team. Team includes 7 data center tech's and 2 shipping and receiving clerks.
- Training all new hires for Service Delivery and Shipping. Setting up their phones, teaching them SNOW actions and training them to complete the necessary day to day functions in the building.
- Reviewing and assigning all Service Delivery tickets to ensure a smooth work flow that aligns with customer needs and due dates.
- Auditing Service Delivery tickets, not only to meet certain customer expectations, but making sure the team is meeting the IMDC standards on their installs.
- Keeping all in house material stocked and accounted for. Ordering of all in house material for bulk fiber and jumper runs, cage build outs and all material our team needs for day to day operation.
- Working with our Network team to resolve issues with our in house network. This includes troubleshooting our services offered such as DIA, but also maintaining and upgrading our building networks including our WiFi and our security teams gate and camera systems.
- Working with our CSM's with their day to day needs and issues. This includes data center build out questions, network issues and helping with any data center questions they may have.
- Working with our SNOW team. Correcting and maintaining customers CI's to ensure the customers side of the portal is true and accurate.
- Coordinating with 3rd party vendors to ensure they are meeting IMDC standards while operating in the building. Meeting with 3rd party vendors to walk sub-out jobs and auditing their work performed.
- Working directly with the customer for all minor needs and escalated issues. Gathering information for all issues, analyzing the issues and executing the appropriate steps to alleviate the issue.
- Working hand in hand with my supervisor to act as a liaison between the team and management. This includes day to day meetings to discuss the health of the team. Resolving issues any of our techs may be having. Making sure the team is in the best position to succeed to keep a positive and healthy relationship between team members. Instilling the confidence in a team member through leadership, actively asking questions, listening and engaging in their responses.
LVL 4 Lead Installer
KGPCO contracting for T-Mobile/ATT/Verizon Wireless/Verizon Business/Century Link
01.2010 - 03.2020
- Currently working for ATT, VZB, VZW, T-Mobile and Century Link through C4 Tech Services (KGPCO).
- Streamlined installation processes for increased productivity and faster project completion.
- Capable of handling multiple tasks at once.
- Capable of leading teams of techs performing various tasks assigned, such as full room iron builds and multiple bay/equipment installs with excellent quality.
- Experience with Fluke and JDSU testing fiber and CAT 5/6 cable.
- Experience terminating fiber, AC/DC power, signal and CAT 5/6 cables.
- Building extensive wire tray and fiber protection systems.
- Lead of installation performing the installation of network equipment and cables in multiple customer sites.
- Ensured activities comply with all company policies and appropriate OSHA regulations.
- Interacted with customer field engineers and project managers ensuring that the installation met customer expectations and set standards.
- Conducted face-to-face project start (Method of Procedure) meetings with the customer.
- Determined additional compensation requests (change orders) from customers when the scope of installation changes or other factors happen when the company should be additionally compensated.
- Experience in Excel, Word and Adobe software.
- Familiar with EA tool and SIIM program.
- Worked AT&T Legacy-T and AT&T Legacy-S accounts.
- Installed Hilti and 3M Firestop in floor and wall holes.
- Experience installing Rings, specifically Ciena and Cisco equipment Installation of numerous types of equipment, Cisco FW7500, FW4500, FW4500-4100 combo, 15454/M6.
- Ciena Core Directors, OTN, 6500,5150.
- Juniper MX480/MX960, HP DL180 etc.
- Wire Wrap experience with timing clock, FAP alarms, and Demark.
- Installed NG3, FDF, FOT, UEF, and Network Bays.
- Efficient in reading drawings, deciphering information, troubleshooting problems and resolving problems in a timely matter.
- Ensured all closeout data was compiled, reviewed and submitted in a timely manner.
Crew Lead/Installer
Jadcom
07.2006 - 01.2010
- Coordinated a crew of 5 installing structured cabling in new construction building.
- Installed closet Dmarks and all associated cabling
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
Education
High School Diploma -
Mariner High School
Everett, WA06.1994
Skills
- Excellent at navigating and working with SNOW
- Excellent EXCELL and Google Workspace knowledge
- Reading and analyzing drawings/blueprints
- Organizational Skills
- Cultural Awareness
- Team building
- Verbal Communication
- Dependable and Responsible
- Self-Directed
- Organization
Accomplishments
Since I have arrived at IMDC I have worked diligently with my manager to improve how Service Delivery operates on a daily basis. Working with the team to accomplish tasks in a more timely matter with more communication with the customer. These values has resulted in a big uptick in customers reaching out either through SNOW giving us excellent reviews, or via email to CSM's and building managers.
We worked with the SNOW team for a year auditing all cross connects to prepare for when we transferred all the AZP1 cross connects into SNOW creating the CI's for them. We also worked together for months getting all the IMDC DIA circuits in SNOW updated to reflect the correct DIA circuit ID's in the portal. I am proud of the work that was completed with between the SNOW team and our Service Delivery team.
We work very closely with the CSM team making ourselves available whenever needed. Working together we have accomplished resolving many customer issues resulting in a positive relationship with our customers. We have developed a strong relationship between our teams.
We also worked with our network team and the CSG team and upgraded all of our in house devices. Hundreds of cross connects were migrated to new devices with minimal customer impact due to our exceptional communication with both network teams.
Our Service Delivery has a high volume of daily tickets that come in, with very minimal SLA/OLA situations.
Leadership Experience
Acquired Crew Lead at Jadcom in first year of employment.
Acquired LVL 3 Installer in first year with C4 Tech SVC (KGPCO) and LVL 4 Lead Installer in 3rd year with KGPCO
Hired on to IMDC as Lead Technician.
References
- Chad Seiler, EF&I Manager, Shields Telecom, 206-854-5915
- Brian Brown Assistant Manager, Operations IMDC
- Jennifer Hinnant Director, Customer Success Management IMDC
- Daphne Veneble Lead Customer Success Executive IMDC
- Stephane Cuchi-Xamena Senior Network Engineer IMDC
- Ammon Guersney Senior Network Engineer IMDC
- Taylor Brodmerkal CMDB Specialist (SNOW) IMDC
Timeline
Data Center Lead Technician
Iron Mountain Data Center
03.2021 - Current
LVL 4 Lead Installer
KGPCO contracting for T-Mobile/ATT/Verizon Wireless/Verizon Business/Century Link
01.2010 - 03.2020
Crew Lead/Installer
Jadcom
07.2006 - 01.2010
High School Diploma -
Mariner High School
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