Open To Work
April Johnson
Phoenix,AZ
Summary
Dynamic medical support assistant with extensive experience at the Department of Veterans Affairs, specializing in patient scheduling and insurance verification. Proven track record of enhancing patient engagement through effective communication and collaboration. Expertise in electronic health records management and conflict resolution, ensuring seamless operations and high patient satisfaction.
Overview
21
21
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Loma Linda
10.2018 - 01.2026
- Verified insurance coverage and patient eligibility to ensure access to services.
- Efficiently scheduled, rescheduled, and canceled patient appointments and consultations.
- Facilitated communication between patients and care teams through secure messaging, enhancing patient engagement.
- Collaborated with interdisciplinary teams to optimize clinic schedules and monitor utilization.
- Entered and tracked no-show data while managing electronic waitlists.
- Supported seamless patient transfers between VA and non-VA facilities.
- Developed tracking systems for consults, lab results, and follow-ups.
Hospital Admission
Temecula Valley Hospital
Temecula
07.2017 - 10.2018
- Managed patient admissions and discharges to optimize hospital operations.
- Maintained accurate patient records in the hospital's electronic health record system.
- Responded quickly to any changes in a patient's condition during their stay.
- Facilitated meetings among family members, caregivers, and doctors to support admitted patients' care.
- Coordinated patient discharges in alignment with physician orders to ensure smooth transitions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Sienna Apartments
San Bernardino
08.2016 - 01.2018
- Managed daily operations for 350-unit property, focusing on efficient rent collection and enhancing resident retention.
- Resolved tenant concerns while coordinating communications with delinquent accounts to improve collection processes.
- Trained and supervised staff in leasing and office operations.
- Audited leases, processed evictions, renewals, and handled move-ins/move-outs.
- Conducted market surveys and implemented targeted property marketing strategies to increase visibility and attract new residents.
Leasing Consultant
Camden Property Trust
Ontario
03.2011 - 08.2016
- Processed leasing applications and conducted community tours, enhancing prospective resident engagement.
- Delivered prompt, courteous service to current and prospective tenants, fostering positive community relationships.
- Maintained resident records and handled payments, supporting seamless property operations and resident satisfaction.
- Created and implemented social media campaigns to increase visibility and traffic.
Correctional Officer
Desert View Correctional Facility
Adelanto
05.2006 - 05.2007
- Ensured safety and order in correctional environment through proactive monitoring and intervention.
- Coordinated response during emergency situations and special events, prioritizing safety of staff and visitors.
- Conducted thorough investigations to uphold property security and safeguard civil rights.
Hospital Admission
Kaiser Permanente
Riverside
02.2005 - 05.2006
- Coordinated patient admissions and discharges, contributing to seamless hospital operations.
- Collaborated with medical staff to optimize admission processes and protocols, improving workflow.
- Delivered high-quality service to patients through face-to-face and phone interactions, enhancing patient satisfaction.
- Managed electronic health record systems to ensure accurate patient information.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$0/hr - $1000/hrSkills
- Medical administrative support
- Patient scheduling
- Patient billing
- Insurance verification
- HIPAA compliance
- Health records management
- Data entry and CRM systems
- Customer service and support
- Conflict resolution
- Healthcare teamwork
- Problem solving and time management
- Communication skills
- Interpersonal skills
Timeline
Medical Support Assistant
Department of Veterans Affairs
10.2018 - 01.2026
Hospital Admission
Temecula Valley Hospital
07.2017 - 10.2018
Assistant Manager
Sienna Apartments
08.2016 - 01.2018
Leasing Consultant
Camden Property Trust
03.2011 - 08.2016
Correctional Officer
Desert View Correctional Facility
05.2006 - 05.2007
Hospital Admission
Kaiser Permanente
02.2005 - 05.2006