April Jones
Harrisburg,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every person a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Operations Manger
JFT Recovery and Veteran Support Services
Lemoyne, PA
10.2023 - Current
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Delegated work to staff, setting priorities and goals.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Housing Case Manager
JFT Recovery and Veteran Support Services
Lemoyne, PA
07.2021 - 10.2023
- Assessed client eligibility for rental subsidies such as government funded programs.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.
- Monitored client progress towards established goals and objectives outlined in service plans.
- Provided information to access financial assistance, legal aid or housing.
- Work with individuals focused on budgeting skills, conflict resolution techniques, healthy relationships building strategies.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
Outreach and Admissions Counselor
Job Corp
Harrisburg, PA
07.2020 - 12.2022
- Responded promptly to inquiries from parents or guardians regarding admissions procedures or policies.
- Assisted in the development of recruitment strategies to attract a diverse student body.
- Responded to requests for information about Job Corp enrollment process.
- Established contacts with employers to create internship and employment opportunities for students.
- Brought in new students with effective outreach plans.
Drug and Alcohol Counselor
Geo Group Inc
Camp Hill, PA
05.2020 - 07.2020
- Identified high risk situations that may lead to relapse or increased risk of harm due to substance use behaviors.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Guided clients in developing skills or strategies for dealing with problems.
- Supported and counseled clients with drug and alcohol addiction.
Certified Medical Assistant
Central Pennsylvania Surgical Associates- Cpsa
Harrisburg, PA
09.2018 - 04.2020
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Senior Certified Medical Assistant
Pinnacle Health Cardiovascular institute
Wormleysburg, PA
01.2007 - 09.2018
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Acted as a liaison between patients and physicians for Thoracic and Aneurysms.
- Overseen timely communication for cardiac clearances prior to Kidney transplant.
Education
Completion - Mental Health
Certified Peer Support
Lemoyne, PA07-2023
Completion - Drug And Alcohol
Certified Family Recovery Specialist
Lemoyne, PA04-2022
Bachelor of Arts - Psychology
New England College
Henniker, NH03-2019
Certification - Medical Assistant
Computer Learning Network
Mechanicsburg, PA10-2005
Skills
- Financial Management
- Defining Treatment Objectives
- Case Management
- Individual Counseling
References
References available upon request.
Timeline
Operations Manger
JFT Recovery and Veteran Support Services
10.2023 - Current
Housing Case Manager
JFT Recovery and Veteran Support Services
07.2021 - 10.2023
Outreach and Admissions Counselor
Job Corp
07.2020 - 12.2022
Drug and Alcohol Counselor
Geo Group Inc
05.2020 - 07.2020
Certified Medical Assistant
Central Pennsylvania Surgical Associates- Cpsa
09.2018 - 04.2020
Senior Certified Medical Assistant
Pinnacle Health Cardiovascular institute
01.2007 - 09.2018
Completion - Mental Health
Certified Peer Support
Completion - Drug And Alcohol
Certified Family Recovery Specialist
Bachelor of Arts - Psychology
New England College
Certification - Medical Assistant
Computer Learning Network
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