April Jones
Opelika,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Competent Bus Driver with commitment to safety and excellent work ethic. Highly valued with 20 years of professional driving experience. Safely serves passenger base.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BUS DRIVER
Tiger Limo
Auburn, AL
04.2023 - Current
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
Senior Tax Advisor
Tax Solutions Group
Mobile, AL
12.2015 - Current
- Reviewed and analyzed clients' financial information to ensure accurate tax returns were filed.
- Prepared federal and state income tax returns for individuals, corporations, partnerships, trusts, estates, and non-profit organizations.
- Identified opportunities to minimize clients' taxes through research of current laws and regulations.
- Provided advice on complex tax issues concerning business operations or investments.
- Advised clients on the preparation of quarterly estimated tax payments and other compliance requirements.
Postal Carrier
United States Post Office
Dadeville , AL
06.2023 - 02.2024
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Conducted regular inspections of postal equipment to ensure proper working condition.
- Organized outgoing mail in the correct order for delivery.
- Sorted and distributed incoming mail to appropriate locations.
Scheduler
Amada Senior Care
Auburn, Alabama
03.2023 - 08.2023
- Planned and delegated work to meet project and production goals.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Decreased work flow stoppage by monitoring member certifications, developing crew lines and training staff on preferential bidding systems.
- Coordinated with other departments regarding resources needed for specific projects.
Bus Driver
Summer Village Owners
Auburn, AL
12.2021 - 04.2023
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Verified that all passengers were seated before operating the bus.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Transported passengers on predetermined routes while obeying traffic regulations.
Customer Service Representative
Health Plans Inc
Westborough, MA
05.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided technical support to customers having difficulty navigating online systems or websites related to medical services.
- Researched discrepancies between provider-submitted documentation and payer requirements.
- Submitted appeals on behalf of providers when necessary due to denied or underpaid claims.
CAREGIVER/ PERSONAL ASSISTANT
Synergy Home Care, Home Health Care
Auburn, AL
07.2018 - 04.2020
- Provided personal care and companionship to elderly individuals in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
- Transported clients to medical appointments or recreational activities.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Planned nutritious meals and snacks according to dietary guidelines.
- Encouraged social interaction among clients through conversation or participation in activities.
- Accompanied clients on errands or outings for shopping or leisure activities.
Child Care Assistant Director/Teacher Leader
First Steps Learning Center
Opelika, AL
09.2005 - 02.2020
- Developed daily schedules that included outdoor playtime, naps, snack time, circle time, art activities, music time and other age appropriate activities.
- Ensured a safe environment for the children at all times by monitoring their behavior indoors and outdoors.
- Supervised children during field trips or outings to local parks or museums.
- Helped prepare lesson plans based on approved curriculum guidelines from the state or school district.
- Maintained records of attendance and student progress reports for each child in the class.
- Communicated regularly with parents about their child's progress in the program.
- Participated in staff meetings to discuss best practices for working with young children.
Staffing Manager
1on1 Staffing
Opelika, AL
04.2015 - 07.2019
- Developed and maintained relationships with potential job candidates.
- Identified and filled temporary, contract, and permanent staffing needs for clients.
- Conducted interviews to evaluate applicants' qualifications and skills.
- Managed recruitment process from initial contact through onboarding of new hires.
- Maintained accurate records of applicant tracking systems data.
- Created job postings and advertisements for open positions.
- Reviewed resumes and conducted phone screens with potential candidates.
- Participated in job fairs as a representative of the company's recruitment team.
Education
High School Diploma -
Beauregard High School
Opelika, AL05-1998
Skills
- Passenger Safety
- Defensive Driving Expert
- DOT Standards
- Air Brake Certification
- Transporting Students
- Elderly and Disabled Assistance
- CDL Class B
- Passenger Endorsement
- Strong Managerial Skills
Certification
- CDL Class B License - 2022
- Passenger Endorsement
- AirBrake Endorsement
Timeline
Postal Carrier
United States Post Office
06.2023 - 02.2024
BUS DRIVER
Tiger Limo
04.2023 - Current
Scheduler
Amada Senior Care
03.2023 - 08.2023
Customer Service Representative
Health Plans Inc
05.2022 - 02.2023
Bus Driver
Summer Village Owners
12.2021 - 04.2023
CAREGIVER/ PERSONAL ASSISTANT
Synergy Home Care, Home Health Care
07.2018 - 04.2020
Senior Tax Advisor
Tax Solutions Group
12.2015 - Current
Staffing Manager
1on1 Staffing
04.2015 - 07.2019
Child Care Assistant Director/Teacher Leader
First Steps Learning Center
09.2005 - 02.2020
High School Diploma -
Beauregard High School
- CDL Class B License - 2022
- Passenger Endorsement
- AirBrake Endorsement