April Kerwood
Clarksville,TN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Fort Campbell Commissary. Proven ability to maintain cleanliness and sanitation while enhancing the shopping experience. Adept at multitasking and collaborating with team members to improve workflow efficiency and promote customer retention.
Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Recent graduate with foundational knowledge in dental assisting and hands-on experience gained through academic projects and externships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deli Clerk
Fort Campbell Commissary
08.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with food safety standards.
- Operated slicing equipment and scales to prepare and package deli products efficiently.
- Collaborated with team members to restock shelves and display cases as needed throughout shifts.
- Provided samples of deli products to promote sales and engage customers effectively.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
DSP Direct Support Professional
Sunrise Community of Tennessee
03.2024 - 11.2024
- Supported individuals with daily living activities, fostering independence and personal growth.
- Assisted in implementing individualized care plans to meet unique needs of clients.
- Collaborated with team members to maintain a safe and supportive environment for residents.
- Monitored client behavior and reported changes to appropriate staff, ensuring timely interventions.
- Facilitated recreational activities that promoted social engagement and emotional well-being.
- Adhered to health and safety protocols while providing direct support to clients.
- Documented client progress accurately, contributing to effective care strategy adjustments.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Optical Technician
Americas Best Contacts And Eyeclasses
02.2023 - 08.2023
- Educated clients on proper eyewear care, improving customer satisfaction and product longevity.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Education
Dental Assistant Certificate - Dental Assistant
Zollege
Clarksville, TN11-2025
GED -
Springfield High School
Springfield, TN05-2003
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling
- Equipment safety
- POS system operation
- Dental impressions
- Dental radiography
- Equipment sterilization
- Professionalism and etiquette
- Instrument sterilization techniques
- Infection control proficiency
- Treatment room breakdown
- First aid training
- Pediatric dental care
- HIPAA compliance
- Strong writing and verbal skills
Certification
- Certified Dental assistant, Zollege - 12 weeks
- CPR certified
- Radiology certified
Timeline
Deli Clerk
Fort Campbell Commissary
08.2025 - Current
DSP Direct Support Professional
Sunrise Community of Tennessee
03.2024 - 11.2024
Optical Technician
Americas Best Contacts And Eyeclasses
02.2023 - 08.2023
Dental Assistant Certificate - Dental Assistant
Zollege
GED -
Springfield High School