Summary
Overview
Work History
Education
Skills
Certification
References
Summary Of Qualifications
Timeline
Generic

April Kincade

Amelia

Summary

Seeking a position providing customer service support, helping as many people as I can.

SUMMARY OF QUALIFICATIONS Administrative: Microsoft Word Appointments Collection Letters Telephones Accounts Payable Insurance Coding Type 40WPM Patient Records Bookkeeping Medical Billing and Collections Correspondence Clinical Rooming Patients Assisting Anesthesia Throat cultures Bandaging Injections (IM) Blood Capillary Prescriptions EKG Vital signs Ordering supplies Sterile Processing Resuscitations Micro hematocrit Assisting in Surgical Procedures Positioning and Draping Sterile Trays Use of Micro Aire Patient History and Physical

Persuasive professional with expertise in outbound cold calling. Approaches every call with fresh mindset and tenacity to reach even toughest customers. Proven expertise in achieving sales goals.

Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.

Highly skilled Inbound Sales Representative with extensive experience in customer service and sales management. Possess strong knowledge of product information, pricing strategies, and sales techniques to effectively close deals. Strong interpersonal skills have created positive customer interactions resulting in increased sales. Noted for improving team productivity and fostering customer loyalty through proactive communication and problem-solving efforts.

Results-driven Inbound Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, sales strategy implementation, and conflict resolution. Excel at communication, active listening, and adaptability, ensuring exceptional service and support to clients while achieving sales targets.

Skilled in handling large daily loads without sacrificing productivity or quality. Practiced at assessing customers and redirecting objectives to close sales.

Adept at using prepared scripts and persuasive conversational abilities to regularly meet demanding sales objectives. Bilingual fluency.

Persuasive telemarketer with background in effectively communicating products and services over the phone. Skilled in customer engagement, handling objections, and closing sales. Demonstrated ability to build rapport quickly, leading to increased customer satisfaction and repeat business. Adapted strategies based on client feedback to improve call scripts, resulting in enhanced communication effectiveness.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed.

Enthusiastic peer support specialist proudly offering several years of sobriety and a willingness to help others navigate the services and recovery options available. An energetic individual skilled in building rapport with recovering alcoholics and sharing methods that promote success. Highly committed to delivering support to others.

Attentive peer support specialist promoting a several-year career sharing life experiences regarding mental illnesses and always ready with a listening and attentive ear for others. Skilled at providing a high level of support and helping individuals find needed community services. Ready for a new position assisting others and helping each live optimal lives.

Focused Peer Support Specialist exceptionally helping peers with resourceful assistance. Diligent with a significant network of community resources.

Perceptive Peer Support Specialist with successful history in fast-paced industries. Adept at providing support for complex issues.

Compassionate Peer Support Specialist with relevant experience in providing emotional, psychological, and practical assistance to individuals facing various challenges. Strengths include strong empathetic communication skills, ability to inspire trust and motivate others towards positive change. Demonstrated impact in previous roles through successful implementation of peer-led initiatives and programs that fostered community engagement and individual empowerment.

Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.

Reliable Counselor lends skilled supervision, activity planning and organization to individual patient assessment and treatment. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing high degree of compassionate care with privacy and understanding.

Counselor brings familiarity with numerous diagnoses and treatment protocols. Adept response to emergency situations with direct, calm, respectful demeanor. Passionate promoter of patient support and resource advocacy. Dutifully juggles tasks related to customer privacy and treatment.

Compassionate counselor with experience across diverse settings, including schools and community health organizations. Skilled in developing tailored counseling strategies that address individual needs, fostering emotional growth and resilience. Demonstrated ability to build trust and rapport with clients from varied backgrounds, leading to significant improvements in mental well-being and life satisfaction.

Compassionate professional with a background in counseling fields, known for high productivity and efficient task completion. Possess specialized skills in active listening, crisis intervention, and behavioral analysis. Excel at empathy, communication, and problem-solving to foster positive outcomes in challenging situations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Peer Support Specialist

Child-Focus
Cincinnati
05.2024 - Current
  • Facilitated peer support groups for youth facing mental health challenges.
  • Provided emotional support and guidance to families in crisis situations.
  • Assisted clients in developing coping strategies and life skills.
  • Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
  • Helped couples work through serious issues and restore relationships or part amicably.
  • Followed appropriate methodology to deliver optimum counseling meeting individual needs.
  • Delivered treatments to improve client functionality and environmental adjustment.

Independent Healthcare Provider

Department of Developmental Disabilities
Columbus
09.2019 - 02.2025
  • Provided direct care to individuals with developmental disabilities.
  • Developed and implemented individualized support plans for clients.
  • Collaborated with interdisciplinary teams to coordinate client services.
  • Trained new staff on care protocols and best practices.
  • Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
  • Reviewed patients' histories and conducted physical examinations to determine diagnosis and treatment plan.
  • Assessed patient needs by conducting physical exams and reviewing medical history records.
  • Maintained orderliness of the work area to ensure safety of staff members and patients.
  • Provided individualized patient care and support in a fast-paced medical facility.
  • Compiled data from laboratory tests to evaluate existing or potential health problems.
  • Provided emotional support to family members while providing end-of-life care for terminally ill patients.
  • Assisted physicians with examinations, treatments, and procedures.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Discussed histories and current symptoms or complaints with every patient.
  • Improved patients' wellbeing by advising on medical and lifestyle issues impacting current health.
  • Ordered and interpreted results of laboratory tests and radiographs.
  • Managed ongoing care of patients with chronic issues of varying severity and treatment requirements.
  • Admitted patients for hospital stays.
  • Updated charts with latest information, test results and differential diagnoses.
  • Met with patients to determine specific medication, treatment and recovery needs.
  • Explained potential prognoses of diseases or traumatic conditions.
  • Consulted on outside cases with generalists and specialists needing specific expertise.
  • Immunized patients to reduce transmission of preventable diseases.
  • Oversaw team of healthcare staff to keep operations in compliance with regulatory and care standards.
  • Directed and delegated workflow of nurses and residents.

Surgical Technologist

Cincinnati Children's Hospital
Cincinnati
07.2023 - 11.2023
  • Prepared surgical instruments and equipment for pediatric procedures.
  • Assisted surgeons during operations by passing instruments and maintaining sterile field.
  • Monitored patient vital signs and assisted with anesthesia administration.

Head Start Teaching Aide

Child Focus
Cincinnati
08.2017 - 05.2018
  • Assisting in a classroom setting
  • Providing a safe learning environment for students

Medical Assistant

Prolink Staffing
Cincinnati
07.2016 - 04.2017
  • Vital signs, injections, and medication refills
  • Health history
  • Assisting in minor office procedures

Nurse Assistant

Caresprings
Cincinnati
02.2016 - 07.2016
  • Assisting patients in transfers
  • Assisting in activities of daily living

Surgical Tech

Faces +
San Diego
08.2015 - 11.2015
  • Prepare instruments needed for surgical procedures, maintain a sterile field
  • Use of Autoclave to sterilize instruments

Surgical Tech/ MA

Professional Plastic Surgery
San Diego
01.2014 - 11.2015
  • Prepare instruments needed for surgical procedures, maintain a sterile field, Assisting Anesthesia
  • Use of Autoclave to sterilize instruments
  • Opening and closing office, assisting in clinic, rooming patient’s, taking vitals

Surgical Tech/Secretary

Loma Linda University Medical Center-Murrieta
Murrieta
01.2015 - 07.2015
  • Prepare instruments needed for surgical procedures; maintain a sterile field, stocking rooms
  • Transporting Patients, making patient charts
  • Answering and routing calls

Surgical Tech

Carmel Valley Facial Plastic Surgery
San Diego
08.2014 - 02.2015
  • Prepare instruments needed for surgical procedures, maintain a sterile field
  • Sterilizing instruments, pulling supplies needed for cases

Surgical Tech

Mercy Hospital Anderson
Cincinnati
04.2008 - 09.2012
  • Prepare instruments needed for surgical procedures, maintain a sterile field
  • Performed PKU blood draws and hearing screens on newborns
  • Registered new patients, charting documentation

Pharmacy Tech

Mercy Hospital Anderson
Cincinnati
07.2006 - 04.2008
  • Prepared IV medications, prepackaged narcotic medications, delivery medications throughout the hospital, stocking emergency carts
  • Answering and routing calls

Education

Certificate - Medical Assistant

Summit College
Colton, CA

The Christ College of Nursing
Cincinnati, OH

Associates - Surgical Tech

University of Cincinnati
Cincinnati, OH

Skills

  • Building rapport with client's
  • Collaboration with team members and stakeholders
  • Documentation
  • Answering calls
  • Computer skills
  • Microsoft Word, Excel, Outlook
  • Time management, schedule management
  • Phone etiquette
  • Typing
  • Maintaining confidentiality

Certification

  • CPR
  • HIPAA
  • Electrocardiography
  • Spring Charts
  • Certificate meeting CA Bus Code 1377 & 1377.1 for injections & blood withdrawal.
  • OSHA
  • MediSoft
  • Medical Terminology
  • EZIZ Certified
  • Typing
  • NRP
  • Medical Assisting
  • STNA

References

Available upon request

Summary Of Qualifications

Microsoft Word, Appointments, Collection Letters, Telephones, Accounts Payable, Insurance Coding, Type 40WPM, Patient Records, Bookkeeping, Medical Billing and Collections, Correspondence, Rooming Patients, Assisting Anesthesia, Throat cultures, Bandaging, Injections (IM) Blood Capillary, Prescriptions, EKG, Vital signs, Ordering supplies, Sterile Processing, Resuscitations, Micro hematocrit, Assisting in Surgical Procedures, Positioning and Draping, Sterile Trays, Use of Micro Aire, Patient History and Physical

Timeline

Peer Support Specialist

Child-Focus
05.2024 - Current

Surgical Technologist

Cincinnati Children's Hospital
07.2023 - 11.2023

Independent Healthcare Provider

Department of Developmental Disabilities
09.2019 - 02.2025

Head Start Teaching Aide

Child Focus
08.2017 - 05.2018

Medical Assistant

Prolink Staffing
07.2016 - 04.2017

Nurse Assistant

Caresprings
02.2016 - 07.2016

Surgical Tech

Faces +
08.2015 - 11.2015

Surgical Tech/Secretary

Loma Linda University Medical Center-Murrieta
01.2015 - 07.2015

Surgical Tech

Carmel Valley Facial Plastic Surgery
08.2014 - 02.2015

Surgical Tech/ MA

Professional Plastic Surgery
01.2014 - 11.2015

Surgical Tech

Mercy Hospital Anderson
04.2008 - 09.2012

Pharmacy Tech

Mercy Hospital Anderson
07.2006 - 04.2008

Certificate - Medical Assistant

Summit College

The Christ College of Nursing

Associates - Surgical Tech

University of Cincinnati
April Kincade