April Knowlton
Ridgefield,WA
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Trustworthy Dog Handler adept at applying positive reinforcement and dominant actor techniques to improve dog behavior. Proficient in training dogs for visually impaired, protection services and general obedience. Offering 10 years of experience combined with warm personality and passion for helping dogs integrate with families.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Technician
Amber Assisted Living
12.2022 - Current
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment
- Used Point Click Care software
Pet Groomer
Self-employeed
09.2017 - 12.2022
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Puppy Love Pet Care
Self-employeed \ Owner
09.2013 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Administered regular and special medications for pets.
- Communicated with clients about schedules, requirements and animal personalities.
- Kept animals clean and free of contaminants to promote optimal health.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
Dog Trainer
Self-employeed
09.2013 - 12.2022
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
Education
High School Diploma -
Clatskanie High School
Clatskanie, ORSkills
- Specimen Collection
- Medical Records Management
- Disease Diagnosis
- Direct Patient Care
- Staff Management
- Disease Prevention
- Patient Monitoring
- Sales Leadership
- Verbal and Written Communication
- Business Planning
- Financial Management
- Budget Development
Certification
- First Aid/CPR Certified
- Infection Training - 2 hrs
- Alzheimer's disease and related disorders certificate.
- Personal centered care planning for people living with dementia.
- Caring for a person with dementia: Behaviors in communication.
- understanding wandering and elopement
- assessing and managing pain
- NFHS- Engaging a effectivity with parents: coaching
- NFHS- sportsmanship
- NFHS-concussion in sports: coaching
- NFHS-Coaching Wrestling
- NFHS-Appearance performing enhancing drugs a. nd substance: Coaching
- Grooming certification
Grooming
Turned my love for animals into a career. Grooming is an amazing way to help animals.
Timeline
Medical Technician
Amber Assisted Living
12.2022 - Current
Pet Groomer
Self-employeed
09.2017 - 12.2022
Puppy Love Pet Care
Self-employeed \ Owner
09.2013 - 12.2022
Dog Trainer
Self-employeed
09.2013 - 12.2022
High School Diploma -
Clatskanie High School
- First Aid/CPR Certified
- Infection Training - 2 hrs
- Alzheimer's disease and related disorders certificate.
- Personal centered care planning for people living with dementia.
- Caring for a person with dementia: Behaviors in communication.
- understanding wandering and elopement
- assessing and managing pain
- NFHS- Engaging a effectivity with parents: coaching
- NFHS- sportsmanship
- NFHS-concussion in sports: coaching
- NFHS-Coaching Wrestling
- NFHS-Appearance performing enhancing drugs a. nd substance: Coaching
- Grooming certification
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