April Lash
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EMT-Basic/Mental Health Technician
Hartgrove Behavioral Health System
Chicago, IL
07.2022 - 01.2024
- Documented patient information, condition and treatment while protecting confidentiality and patient rights.
- Actively participated in continuing education programs related to mental health care delivery.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
Supervising Security Officer
Centurion security
Chicago, IL
01.2021 - 12.2021
- Supervised and authorized entry of employees, visitors or authorized persons.
- Performed regular inspections of facilities to identify any potential safety hazards or violations.
- Conducted periodic patrols of assigned areas to identify potential security risks or threats.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
Home Health Aide
Catholic Charities
Chicago, IL
08.2019 - 12.2020
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Participated in developing individualized care plans based on medical orders and assessments.
Supervisor
McDonald's
Chicago, IL
12.2018 - 09.2019
- Assisted in resolving any conflicts between team members or customers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored team performance, identified areas for improvement, and provided constructive feedback to staff members.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Intern Assistant
Sabrina Wilkins Brown Law Firm
CHICAG, IL
06.2018 - 10.2018
- Scanned documents into the computer system for storage purposes.
- Ensured that all court documents were filed on time according to established procedures.
- Responded to client calls and inquiries to deliver applicable information.
- Managed inventory of office supplies necessary for daily operations.
- Coordinated meetings between attorneys and clients.
- Organized and executed court calendar with daily cases and supervisor meetings.
Intern
Rush Medical Center
Chicago, IL
06.2016 - 12.2016
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Applied Science - Nursing
Malcom X College
Chicago, IL06-2024
High School Diploma -
Richard T Crane Medical Prep
06-2020
Skills
- CPR and First Aid
- Schedule Development
- Strategic Planning
- Customer Service
- Behavioral Management
- Relationship Building
- Critical Thinking
- Emergency Response
- Document Management
Certification
- EMT
- CPR
- Perc
References
References available upon request.
Timeline
EMT-Basic/Mental Health Technician
Hartgrove Behavioral Health System
07.2022 - 01.2024
Supervising Security Officer
Centurion security
01.2021 - 12.2021
Home Health Aide
Catholic Charities
08.2019 - 12.2020
Supervisor
McDonald's
12.2018 - 09.2019
Intern Assistant
Sabrina Wilkins Brown Law Firm
06.2018 - 10.2018
Intern
Rush Medical Center
06.2016 - 12.2016
Associate of Applied Science - Nursing
Malcom X College
High School Diploma -
Richard T Crane Medical Prep
- EMT
- CPR
- Perc
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