April Lopez
Santa Clarita,CA
Summary
Within 14 years of restaurant experience, I have learned how to overcome every situation in a very high stress environment while remaining calm. With all my experience focused in the restaurant industry I have come to learn how to apply my work history in other industries adding value to the business.
Overview
11
11
years of professional experience
Work History
Receptionist/ Shipping
ST SUPPLY INTERNATIONAL
Valencia, CA
03.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Pick, pack and ship all items accurately and within a timely manner.
- Create a work flow that benefits both the employer and employee making work seamless and cohesive.
SERVER / SERVER TRAINER / BARTENDER
CALIFORNIA PIZZA KITCHEN
Santa Clarita, CA
03.2016 - 07.2024
- Create refreshing drinks for guests as well as provide a great dining experience for guests while meeting all health and sanitation guidelines
- Exceeded in promotions and guest feedback throughout the course of the pandemic despite the circumstances
- Consistently made top sales maintaining a continuously high guest count
- Create a system for employees to be able to attain higher management goals and expectations within the daily shift.
- Proactively assist management and team members during peak hours to keep the flow and reduce turnaround time for the restaurant.
SHIFT LEAD/BARTENDER
NEWHALL PRESSROOM
03.2022 - 04.2023
- Delegate work to front of house staff while staying in constant communication with back of house staff to create an easy workflow throughout shifts
- Handled tip share and bank drops while recording and balancing statements for the restaurant during opening and closing shifts
- Maintained relationships with guests in the small community creating customer value by recommending new items based on previous preferences keeping guests satisfied with certain rotating products, promotions, and wine events by the business.
BARTENDER/SERVER/SERVER TRAINER
NEWHALL REFINERY
05.2021 - 01.2022
- Promoted constant rotating daily specials to guests increasing sales totals
- Recommend certain beers to rotate taps according to the season and food pairings on the current menu
- Worked on several private events with custom menus creating guest relationships within the small community generating regular guests for the establishment.
LINE/PREP COOK/HOST/TO-GO/SERVER
OLIVE GARDEN
10.2013 - 03.2016
- This employment was particularly motivational, learning all these positions within a year and a half and excelling in each
- Managed the take-out counter to create a 98% store accuracy and customer satisfaction, the company’s highest percentage in the nation at that time.
Education
CULINARY ARTS/ BAKING AND PASTRY CERTIFICATION -
COLLEGE OF THE CANYONS
BUSINESS ENTREPRENEURSHIP -
COLLEGE OF THE CANYONS
Skills
- Fluent in Spanish
- Multitask quickly and accurately
- Remedy situations to achieve customer satisfaction
- Create customer value through customer relationships
- Exceed sales goals and promotional goals
- Thrive in a fast pace environment
References
Luis Flores
CPK Manager
661.857.5253
Harrison Bloom
CPK General Manager
661.259.2082
Timeline
Receptionist/ Shipping
ST SUPPLY INTERNATIONAL
03.2024 - Current
SHIFT LEAD/BARTENDER
NEWHALL PRESSROOM
03.2022 - 04.2023
BARTENDER/SERVER/SERVER TRAINER
NEWHALL REFINERY
05.2021 - 01.2022
SERVER / SERVER TRAINER / BARTENDER
CALIFORNIA PIZZA KITCHEN
03.2016 - 07.2024
LINE/PREP COOK/HOST/TO-GO/SERVER
OLIVE GARDEN
10.2013 - 03.2016
CULINARY ARTS/ BAKING AND PASTRY CERTIFICATION -
COLLEGE OF THE CANYONS
BUSINESS ENTREPRENEURSHIP -
COLLEGE OF THE CANYONS