April Lopossa
Matador,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical coding and billing position. Ready to help team achieve company goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Volunteer
LifeRaft Group
02.2023 - Current
- Mentor women that are newly diagnosed with GIST cancer.
- Assist mentees with the LifeRaft Group website.
- Help mentees locate medical professionals in their area.
Qualifications Representative
New Concepts Leasing
11.2022 - Current
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Create Excel spreadsheets with applicant information for upper management.
Research Analyst
FedEx
06.2019 - 04.2020
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Created Excel spreadsheets with pertinent information for upper management.
- Created and maintained database to store research data.
- Mentored new hires during their onboarding period leading them towards successful integration into the team.
Customer Service Manager
Walmart
10.2008 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of cashiers, maintaining a positive work environment focused on teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Medical Coding And Billing Certificate - Medical Insurance Coding
DeVry University
Villa Park, IL08.2024
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
Timeline
Volunteer
LifeRaft Group
02.2023 - Current
Qualifications Representative
New Concepts Leasing
11.2022 - Current
Research Analyst
FedEx
06.2019 - 04.2020
Customer Service Manager
Walmart
10.2008 - 04.2019
Medical Coding And Billing Certificate - Medical Insurance Coding
DeVry University