April Lowe
Raleigh,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Catering Sales Manager
Guasaca
06.2022 - Current
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Communicated with venue personnel to coordinate event logistics.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
General Manager
Guasaca
10.2018 - 06.2022
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Hospitality Manager
Buffalo Wild Wings, BWW
06.2009 - 10.2018
- Scheduled work hours for 50 employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Boosted store quality and service scores by motivating and supporting guest services and housekeeping employees.
- Monitored guest feedback, using to improve service and departmental operations.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Coached and developed associates to improve soft skills and recovery techniques.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
Education
Associate Of Applied Science - Culinary Arts
Ftcc
Fayetteville, NC06.2002
Skills
- Table Layout
- Schedule Coordination
- Operating Procedures and Policies
- Banquets and Catering
- Catering Oversight
- Providing Feedback
- Salesforce Software
- Event Staffing
- Customer Engagement Strategies
- Closing Techniques
- Inventory Control
Timeline
Catering Sales Manager
Guasaca
06.2022 - Current
General Manager
Guasaca
10.2018 - 06.2022
Hospitality Manager
Buffalo Wild Wings, BWW
06.2009 - 10.2018
Associate Of Applied Science - Culinary Arts
Ftcc