April Lynam
Modesto,CA
Summary
Dynamic sales leader with a proven track record at Christian Dior, adept in relationship building and upselling, significantly enhancing customer satisfaction and loyalty. Excelled in client relations and interpersonal communication, driving repeat business and surpassing sales quotas. Skilled in complaint resolution, fostering a positive brand image and team success through exceptional customer service and exemplary professionalism.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Christian Dior
10.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
Counter Manager
Macy's
01.2021 - 10.2024
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to improve overall store performance and achieve targets.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Wildfire Public House
05.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Sociology
Modesto Junior College
ModestoSkills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Interpersonal communication skills
- Complaint resolution
Accomplishments
- Ranked #1 one in northern California region for 2 straight years.
Timeline
Sales Specialist
Christian Dior
10.2024 - Current
Counter Manager
Macy's
01.2021 - 10.2024
Assistant Manager
Wildfire Public House
05.2019 - 12.2021
Sociology
Modesto Junior College
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