Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
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APRIL LYNCH

Brooklyn ,NY

Summary

Compassionate and driven psychology and social services professional with over 10 years of experience supporting youth, families, and the elderly. Skilled in trauma-informed, client-centered care, and culturally responsive advocacy. Now pursuing an MSW at Boston University to deepen clinical expertise and promote systemic change through both micro and macro practice.

Overview

21
21
years of professional experience

Work History

Fulfillment Center Associate

Amazon
Staten Island, NY
10.2021 - Current
  • Foster team collaboration and morale in a fast-paced, high-volume logistics environment.
  • Adapt quickly to shifting priorities while upholding strict safety and quality standards.
  • Recognized for reliability and precision in operations across multiple departments.

Lead Teacher

Honey Dew Safari
Brooklyn, NY
09.2018 - 03.2019
  • Led a mixed-age classroom of 10 children (ages 2-5), tailoring lessons to developmental needs.
  • Established supportive relationships with parents through consistent communication and goal alignment.
  • Created an emotionally safe, inclusive learning environment that encouraged early social development.

After School Teacher/Activity Specialist

Manhattan Youth
New York, NY
10.2015 - 06.2018
  • Designed and led enrichment activities for over 300 students weekly across elementary and middle schools.
  • Facilitated 'Girl's Talk,' a trauma-informed support group addressing bullying, family trauma, and emotional resilience.
  • Acted as a liaison between families, students, and site leadership to promote behavioral and emotional growth.

Assistant Sales Manager

Ragdoll LA
New York, NY
07.2016 - 02.2017
  • Provided empathetic customer care and conflict resolution, building rapport with clients from diverse cultural and social backgrounds.
  • Trained and mentored new team members, fostering a supportive team culture by building communication, confidence, and teamwork.
  • Managed store operations and event coordination, demonstrating leadership, accountability, and organizational skills.

Activity Specialist

Marcus Garvey Nursing Home
Brooklyn, NY
09.2004 - 07.2009
  • Provided companionship and emotional support to elderly residents, many of whom faced isolation or limited mobility.
  • Facilitated arts-based therapeutic activities to improve social interaction and cognitive engagement.
  • Advocated for resident needs, often intervening when care was insufficient or dehumanizing, and modeling early social work instincts.

Education

Bachelor of Science - Psychology

The City College of New York (CUNY
160 Convent Ave, New York, NY 10031
05-2014

Skills

  • Empathetic communication and active listening
  • Strong written and verbal communication skills
  • Trauma-informed, client-centered care
  • Conflict resolution and behavioral de-escalation
  • Cultural humility and inclusive practice
  • Emotional intelligence and relationship building
  • Crisis response and advocacy
  • Confidentiality and ethical professionalism (HIPAA-aware)
  • Youth development and behavioral support
  • Program facilitation and group engagement
  • Collaborative team leadership
  • Organizational skills and time management
  • Adaptability in fast-paced, high-pressure environments

Other Experience

 Key Holder -Rituals Cosmetics | New York, NY | May 2019 - March 2020

Youth Lead - Broome County League | Binghamton, NY | June 2018 - August 2018

Community Service Volunteer - Project Sunshine \ New York, NY \ February 2011- February 2012 

Sales Associate - Aeropostale \ New York, NY \ September 2010 - January 2015

After School Teacher - Malcolm X Academy at P.S 12 \ Brooklyn, NY \ May 2007 - June 2007

Timeline

Fulfillment Center Associate

Amazon
10.2021 - Current

Lead Teacher

Honey Dew Safari
09.2018 - 03.2019

Assistant Sales Manager

Ragdoll LA
07.2016 - 02.2017

After School Teacher/Activity Specialist

Manhattan Youth
10.2015 - 06.2018

Activity Specialist

Marcus Garvey Nursing Home
09.2004 - 07.2009

Bachelor of Science - Psychology

The City College of New York (CUNY

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