Cesar Martinez
Livermore,CA
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, adept in customer service and problem-solving. Excelled in reducing fulfillment errors and enhancing customer satisfaction through meticulous attention to detail and exceptional communication. Demonstrated adaptability and a team-player attitude, contributing to a positive work culture and achieving an exceptional attendance record.
Offering reliable and alert presence, ready to learn and develop in security-focused environment. Contributes to understanding importance of safety protocols and operational procedures. Ready to use and develop observational skills and communication abilities in Security Guard role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate
Amazon
07.2024 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Achieved exceptional attendance record by consistently arriving punctually and prepared for work, contributing to overall team dependability.
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
Retail Sales Associate
The North Face Inc.
07.2023 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Granada High School
Livermore, CASkills
- Time management
- Training in Boxing/Wrestling
- Team player
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Attention to detail
- Adaptability and flexibility
- Dependable and reliable
- Active listening
- Safety processes and procedures
Accomplishments
- Completed 197 clinical hours at Stanford Healthcare - Tri - Valley.
- Successfully responded to an emergency medical situation during my clinical shadowing
- Maintain physical fitness through regular workouts to ensure stamina and the ability to remain alert and respond to emergencies
Certification
- Adult and Pediatric First Aid, CPR, AED Certification - American Red Cross.
Languages
Spanish
Timeline
Fulfillment Center Associate
Amazon
07.2024 - Current
Retail Sales Associate
The North Face Inc.
07.2023 - 09.2024
High School Diploma -
Granada High School
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