April Martin
Warren,OH - Ohio
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking ethical and detail-oriented.
Overview
15
15
years of professional experience
Work History
School Bus Driver
LaBrae Schools
10.2024 - Current
- Ensured safe transportation of students to and from school daily.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Managed route schedules efficiently, adapting to changing traffic conditions.
- Monitored student behavior to promote a safe and respectful environment on the bus.
Directory Assistance Operator/Registration
Compass Family And Community Services
05.2019 - 06.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Performed clerical work such as sorting mail, restocking supplies and typing documents
- Assisted customers by providing relevant details on local businesses and services
- Collected personal information from customers to accurately document requests
- Connected callers with appropriate professional, department or business
- Operated computers and fax machines to send and receive messages to customers and coworkers
- Operated directory assistance systems to accurately connect callers with requested information
- Assisted over 350 customers daily by answering questions and transferring to appropriate departments.
PBX Operator/Ad Clerk/Emergency Room Registration Clerk
Trumbull Regional Medical Center
01.2017 - 07.2018
- Answered calls by 3rd ring and engaged customers with friendly, professional demeanor.
- Supported customers by managing many calls per day efficiently while maintaining professionalism and upbeat tone.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Received incoming calls and paged individuals and departments over PA system.
- Connected callers with appropriate professional, department or business.
Transportation Coordinator
Lake Vista Of Cortland
05.2012 - 06.2014
- Coordinated transportation logistics to ensure timely delivery of services and resources.
- Managed scheduling for staff, residents, and vendors to optimize operational efficiency.
- Developed transportation protocols that enhanced safety and compliance standards.
- Oversaw vehicle maintenance schedules to ensure reliability and adherence to regulations.
- Trained new staff on transportation procedures and best practices for service delivery.
Shift Leader
McDonald's
04.2011 - 01.2018
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Coached team members in techniques necessary to complete job tasks.
- Enforced company policies and regulations with employees.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Skills
- Proficient in multi-line phone systems
- Patient registration
- Patient confidentiality
- HIPAA compliance
- Collaborative communication skills
- Records management
- Managing switchboard operations
- Strong telephone etiquette
- Professional communication
Timeline
School Bus Driver
LaBrae Schools
10.2024 - Current
Directory Assistance Operator/Registration
Compass Family And Community Services
05.2019 - 06.2020
PBX Operator/Ad Clerk/Emergency Room Registration Clerk
Trumbull Regional Medical Center
01.2017 - 07.2018
Transportation Coordinator
Lake Vista Of Cortland
05.2012 - 06.2014
Shift Leader
McDonald's
04.2011 - 01.2018