April Mcclure
East Pittsburgh,PA
Summary
Dedicated professional with a strong foundation in interpersonal and organisational skills, complemented by expertise in case management and crisis intervention. Proficient in motivational interviewing and participative decision making, with a deep understanding of trauma-informed care and risk assessment. Adept at client advocacy and records management, leveraging knowledge of community resources and legislation policies to deliver comprehensive support. Committed to enhancing client outcomes through empathetic listening and effective time management techniques.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
CASEWORKER III
ALLEGHENY COUNTY CHILDREN, YOUTH AND FAMILIES
Pittsburgh, Pennsylvania
2014.05 - 2026.05
- Investigate allegations, including fatalities, for assigned families.
- Interview report subjects and assess risks for children's safety.
- Coordinate with medical professionals and law enforcement as needed.
- Train and mentor new caseworkers and interns.
- Assess client needs to tailor support plans.
- Build strong client relationships to meet needs.
- Handle complex casework issues to enhance client satisfaction.
- Manage case loads for organisational efficiency.
- Advocate for client rights for fair treatment.
- Conduct investigations to resolve concerns.
- Communicate to negotiate settlements in contentious cases.
- Liaise with professionals for a multidisciplinary casework approach.
- Maintain detailed records for regulatory compliance.
- Conduct risk assessments to guarantee safety.
- Develop solutions for challenging scenarios.
CASEWORK SUPERVISOR
WASHINGTON COUNTY CHILDREN, YOUTH, AND FAMILIES
Washington, Pennsylvania
2017.03 - 2018.03
- Supervised 4-6 intake family service and adoption caseworkers.
- Ensured all regulatory time frames were met.
- Monitored compliance with court orders.
- Trained and oriented new caseworkers.
- Completed day-to-day duties accurately and efficiently.
- Learned and applied new skills to improve efficiency and productivity.
- Demonstrated respect and willingness to help team members.
- Provided friendly customer service and handled challenging situations.
- Achieved targets with accuracy in all duties.
- Utilised critical thinking to analyse problems and evaluate solutions.
Education
BACHELOR’S IN ARTS - Sociology and Philosophy
CARLOW UNIVERSITY
Pittsburgh, Pennsylvania 1999.08 - 2003.05
MASTER’S SOCIAL WORK - Child Welfare and Educational Leadership
UNIVERSITY OF PITTSBURGH
Pittsburgh, Pennsylvania 2021.08 - 2023.08
Skills
- Interpersonal skills
- Organizational skills
- Problem-solving
- Motivational Interviewing
- Participative decision making
- Trauma-Informed care knowledge
- Case management expertise
- Risk assessment proficiency
- Knowledge of community resources
- Knowledge of legislation policies
- Crisis intervention proficiency
- Crisis Intervention
- Client advocacy
- Records management
- Time management techniques
- Empathetic listening
Civil Air Patrol
United States Civil Air Patrol, I have served with the United States Civil Air Patrol for the last 14 years. While in this program, I have served in many capacities including Squadron Emergency Services Officer, Deputy Commander for Cadets, Squadron Commander, Group 1 Assistant Emergency Services Officer, and Search and Rescue Training Officer, Group 1 Deputy Commander, and PA Wing Diversity, Equity and Inclusion Officer. I also possess multiple FEMA certificates, am a FEMA trainer, and am a certified volunteer firefighter.
Timeline
MASTER’S SOCIAL WORK - Child Welfare and Educational Leadership
UNIVERSITY OF PITTSBURGH
2021.08 - 2023.08
CASEWORK SUPERVISOR
WASHINGTON COUNTY CHILDREN, YOUTH, AND FAMILIES
2017.03 - 2018.03
CASEWORKER III
ALLEGHENY COUNTY CHILDREN, YOUTH AND FAMILIES
2014.05 - 2026.05
BACHELOR’S IN ARTS - Sociology and Philosophy
CARLOW UNIVERSITY
1999.08 - 2003.05