April McCullough
Sherwood,AR
Summary
Dynamic leader with a proven track record at the University Of Central Arkansas, enhancing administrative efficiency and team productivity by implementing innovative management and training strategies. Skilled in Microsoft and Google Suite and adept at fostering diversity and inclusion, consistently achieving significant performance improvements.
Overview
20
20
years of professional experience
Work History
Graduate Assistant
University Of Central Arkansas
Conway, AR
10.2024 - Current
- Streamlined administrative processes by devising innovative methods ahead of deadlines.
- Managed preparation of key reports and documentation to ensure accuracy and timeliness.
- Oversaw staff correspondence and record tracking, enhancing automation of office operations.
- Updated documentation systems to maximize efficiency and improve productivity.
- Collaborated with payroll department to deliver comprehensive administrative support.
General Manager
North Little Rock Athletic Club
Sherwood, AR
07.2018 - 03.2023
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels, and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations, and protect the organization from fines and lawsuits.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies, and procedures.
- Recruited, trained, and empowered employees to achieve key performance indicators.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, interviewed, and hired qualified staff for open positions.
- Developed service and sales strategies to improve retention and revenue.
- Served employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Enhanced operational performance by developing effective business strategies, systems, and procedures.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll, and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as a cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Editor
My Journey of Faith
Sherwood, AR
07.2014 - 03.2019
- Served as editor for online magazine created by, and for, women of all stages of life.
- Promoted advertising for women authors and writers, as well as helped distribute information for businesses.
- Communicated vision and mission of organization and helped lead a creative team to develop strategies to appeal to audiences of all ages and races.
- Also served on team to coordinate and plan annual Women's retreat.
Adjunct Instructor
Pulaski Technical College
Sherwood, AR
08.2014 - 12.2015
- Instructed first-generation college students on developing action plans for success, budgeting loans, setting goals, relationships, teamwork, coping, and other transitional life skills.
- Performed evaluation of students and gave feedback to promote growth and success beyond the classroom.
- Distributed and posted course syllabus and answered student questions regarding standards, material, grading, and progression at beginning of semester.
- Created and implemented course agenda, lesson plans and activities to meet course objectives.
- Facilitated group discussions, encouraging students to address class concepts to increase understanding.
- Documented student assignments, attendance, and test scores in online reporting systems.
- Provided student feedback regarding areas in need of improvement and provided additional learning resources.
- Collaborated with faculty and academic administrators to discuss and implement curriculum changes.
- Created lesson plans and developed instructional materials covering required topics and learning objectives.
- Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction.
- Demonstrated continued commitment to undergraduate teaching through full participation in college community.
- Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
- Used variety of teaching methods such as lectures, discussions and demonstrations.
Respiratory Therapist
Central Arkansas Veterans Administration
Sherwood, AR
10.2005 - 09.2015
- Assist pulmonary physicians and nurses with respiratory care modalities on veterans in the emergency room, intensive care units, and on the floor.
- Administered breathing medications, stabilized veterans on ventilators, performed arterial blood gas analysis, and assisted with Home Oxygen visits.
- Also, assisted Information Technology in developing templates for charting patient results, helped organize website for department, and coordinated annual RT week for staff therapists.
Education
Ph.D. - Change Leadership candidate
University of Central Arkansas
12-2025
Master of Education - Education
University of Arkansas At Little Rock
12.2010
Bachelor of Arts - Psychology
University of Arkansas At Fayetteville
06.1999
Skills
- Microsoft and Google Suite
- Office administration
- Records management
- Organizational leadership
- Continuous education
- Event planning
- Written and oral communication
- Training and development
- Facilitation
- Mentoring
- Customer service and support
- Problem solving
- Diversity and inclusion
- Goal setting
- Teambuilding
- Creativity
- Critical thinking
- Cross-functional management
- Supervision and training
- Team leadership
- Performance improvement
- Administrative management
- Budget control
- Staff scheduling
- Assignment delegation
- Staff development
- Hiring and onboarding
Hobbies
- Reading
- Writing
- Fitness
- Traveling
Timeline
Graduate Assistant
University Of Central Arkansas
10.2024 - Current
General Manager
North Little Rock Athletic Club
07.2018 - 03.2023
Adjunct Instructor
Pulaski Technical College
08.2014 - 12.2015
Editor
My Journey of Faith
07.2014 - 03.2019
Respiratory Therapist
Central Arkansas Veterans Administration
10.2005 - 09.2015
Ph.D. - Change Leadership candidate
University of Central Arkansas
Master of Education - Education
University of Arkansas At Little Rock
Bachelor of Arts - Psychology
University of Arkansas At Fayetteville