April McNamara

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
• Provided exceptional customer service through active listening, empathy, and timely problem resolution.

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.

.

• Conducted regular reviews of women's progress, adjusting treatment plans as needed to optimize recovery success.
• Facilitated group therapy sessions, fostering a supportive environment for open communication and emotional growth.
• Continuously updated knowledge on best practices in addiction counseling through professional development opportunities and industry conferences.

• Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
• Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
• Ensured compliance with all local health regulations, passing inspections consistently without any violations or penalties.
• Enhanced team morale through recognition programs, fostering a positive work environment that encouraged teamwork and cooperation among staff members.

• Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
• Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
• Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.