April Mejia-Tran
Cathedral City,USA
Summary
Compassionate and skilled Residential Advisor with experience in overseeing residential facilities and providing guidance to residents. Possess strong interpersonal communication skills, adept at conflict resolution and fostering a supportive community environment. Demonstrated ability to implement effective programs that improve resident satisfaction and operational efficiency. Proactive in addressing resident concerns, promoting safety, and enhancing the overall living experience for all occupants.
Dedicated Resident Advisor knowledgeable about campus standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts.
Overview
9
9
years of professional experience
Work History
Resident Services Coordinator
Mercy Housing
Cathedral City , CA
03.2023 - Current
- Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
- Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
- Actively participated in monthly team meetings with supervisors to review performance metrics and discuss new initiatives for improving services delivery.
Administration Officer
Djk Cpa and Expat
Palm Desert, California
01.2023 - Current
- Improved information management with enhanced data entry and tracking processes
- Preserved customer loyalty by quickly and completely resolving complaints
- Covered daily office workloads through effective staffing and resource coordination
Barista/Cashier
Ernest coffee
Palm Springs, CA
11.2018 - Current
- Restock items and ingredients
- Handle money
- Customer service
- Coffee expert
- Speedy drink maker
- Cleanliness
- High energy
- Works well with others
Substance Abuse Technician
Coachella Valley Recovery Center
Cathedral City, California
04.2021 - 01.2023
- Maintained specific substance abuse treatment case files for every program participant
- Scheduled follow-up visits with patients to monitor progress
- Provided case management duties for patients, promoting individualized quality care
Administrator Assistant
PlanIt Printworks
La Quinta, California
09.2019 - 04.2021
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- Professional communication, phone personality, well spoken
- Retail Customer Service - Proficient
- Microsoft word, excel and other office appliances were used on a daily basis
- Quickbooks trained, reconciled and kept up with inventory
- Cleanliness and creating a great ambience for clientele
Head Barista
Starbucks
Cathedral City, California
02.2016 - 08.2019
- Coordinated smooth implementation of menu changes, keeping staff informed and training on verbiage and preparations
- Protected company assets by securing inventory and cash drawers against misuse
- Minimized inventory losses by directing team on correct stock rotation and food storage standards
Education
Associate in Arts (A.A.) - Music and Performing Arts
College of the Desert
Palm Desert, CA06.2012
Diploma - Performing Arts
Cathedral City High School
Cathedral City, CA06.2009
Skills
- Bilingual
- Host
- Restaurant Server
- Waiter
- POS
- Cash Handling
- Customer Service
- Cleaning
- Data Entry
- Management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Organizational Performance
- Power Point
- Monitoring
- Ethical Decision-Making
- Human Resources
- Leadership Skills
- Planning
- Fair housing regulations
- Preventative maintenance
- Legal compliance
- Fundraising
- Disability services
- Substance abuse awareness
- Mental health support
- Compliance monitoring
- Documentation
- Facility management
- Resident retention
- Energy efficiency
- Accessibility requirements
- Building inspection
- Fair housing laws
Authorizedtowork
US for any employer
Notes
- Singer
- Server
Middleinitial
A
Personal Information
Willing To Relocate: Anywhere
Timeline
Resident Services Coordinator
Mercy Housing
03.2023 - Current
Administration Officer
Djk Cpa and Expat
01.2023 - Current
Substance Abuse Technician
Coachella Valley Recovery Center
04.2021 - 01.2023
Administrator Assistant
PlanIt Printworks
09.2019 - 04.2021
Barista/Cashier
Ernest coffee
11.2018 - Current
Head Barista
Starbucks
02.2016 - 08.2019
Associate in Arts (A.A.) - Music and Performing Arts
College of the Desert
Diploma - Performing Arts
Cathedral City High School