April Monreal
Davison
Summary
Dynamic cosmetologist and small business owner with extensive experience at Hair Design by April. Proven expertise in customer relations and strategic planning, driving business growth through innovative marketing and relationship building. Skilled in financial planning and project management, consistently delivering exceptional client service and cultivating long-term customer loyalty.
Current MSR II at Elga Credit Union located at the Davison branch Since March or 2025.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Loan Officer position. Ready to help my team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MSR II
Elga Credit Union
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Owner/cosmetologist
Hair Design by April
03.2020 - Current
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated appointments and sales of products with clients and customers.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Managed budgets effectively by accurately forecasting expenses and revenues.
- Built and maintained strong relationships at all levels of the organization that will last a lifetime!
- Developed strong relationships with vendors to secure favorable pricing agreements.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Created innovative marketing plans to drive business growth.
- Managed scheduling of appointments efficiently and effectively utilizing computer software programs.
- Adhered to state regulations concerning sanitation and health codes at all times.
- Consulted with clients regarding their desired look before beginning any services.
- Provided exceptional customer service and hair styling services to clients in a timely manner while maintaining a professional demeanor.
- Resolved customer complaints promptly and courteously while upholding company policies.
- Explained pricing information clearly and accurately prior to rendering services.
- Educated clients on proper use of products to help maintain their new look.
- Maintained cleanliness of work station, tools, and equipment according to salon standards.
- Attended continuing education classes to stay up-to-date on the latest trends in cosmetology.
- Ensured all safety protocols were followed when performing chemical treatments on clients' hair.
- Maintained detailed records of services rendered for each client visit.
- Shaped eyebrows and removed facial hair with depilatory creams or waxes.
- Cultivated repeat business by developing long-term relationships with regular customers.
Cosmetologist
Wild Side Spa
04.2013 - 03.2020
- Demonstrated excellent customer service and communication skills while providing hair styling services to clients.
- Maintained a clean work station throughout the day according to established guidelines.
- Offered advice about products that would be beneficial for each individual client's needs.
- Cultivated relationships with customers through friendly conversation during appointments.
- Ensured proper sanitation procedures were followed at all times during salon visits.
- Adapted quickly to changing environments within the salon setting.
- Maintained knowledge of current trends in the beauty industry.
- Cultivated repeat business by developing long-term relationships with regular customers.
- Exhibited strong organizational skills by properly scheduling appointments and managing time efficiently.
- Engaged in continuing education activities to stay up-to-date on new products, tools, and processes.
- Demonstrated creative problem-solving abilities when faced with difficult client requests or challenges.
- Managed inventory of products and supplies necessary for successful salon operations.
- Maintained clean and safe work environment in accordance with company standards.
- Assisted in training new cosmetology staff members regarding standard operating procedures.
- Incorporated modern styling methods such as balayage and ombre coloring into services provided.
Cosmetologist
Haircuts INC
01.2009 - 04.2013
- Demonstrated excellent customer service and communication skills while providing hair styling services to clients.
- Maintained a clean work station throughout the day according to established guidelines.
- Offered advice about products that would be beneficial for each individual client's needs.
- Cultivated relationships with customers through friendly conversation during appointments.
- Maintained clean and safe work environment in accordance with company standards.
- Cultivated repeat business by developing long-term relationships with regular customers.
- Adapted quickly to changing environments within the salon setting.
Sales Associate
Sally Beauty Supply
09.2007 - 01.2009
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to process sales transactions and handle payments.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Tagged new merchandise for sale and updated signs.
- Encouraged customers to make additional purchases and suggested relevant items.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Education
Certification - Cosmetology
Mott Community College
Flint09-2008
Skills
- Small business operations
- Customer relations
- Verbal and written communication
- Relationship building
- Business management
- Operations management
- Strategic planning
- Client service
- Project management
- Business development
- Marketing
- Business administration
- Financial planning
Certification
2701187886
Timeline
MSR II
Elga Credit Union
03.2025 - Current
Owner/cosmetologist
Hair Design by April
03.2020 - Current
Cosmetologist
Wild Side Spa
04.2013 - 03.2020
Cosmetologist
Haircuts INC
01.2009 - 04.2013
Sales Associate
Sally Beauty Supply
09.2007 - 01.2009
Certification - Cosmetology
Mott Community College