Yuvisan Urbina
Durham,NC
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments.
Overview
4
4
years of professional experience
Work History
MSR II
Latino Community Credit Union
Durham, NC
02.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Dental Receptionist
Dental
Durham, NC
06.2025 - 01.2026
- Scheduled patient appointments using dental practice management software.
- Managed patient records and ensured data accuracy in electronic systems.
- Provided excellent customer service to patients in a friendly manner.
- Handled phone inquiries and responded to patient questions professionally.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
Program Associate
Way Finders
Springfield, MA
09.2024 - 05.2025
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Helped clients find permanent or temporary housing.
Department Manager
Michel Enterprises
Springfield, MA
07.2022 - 05.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Bachelor Of Architecture -
UNIFE
Lima, PEHigh School Diploma -
New World School
Lima, PESkills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Safety and Security
- Motivational Leadership
- Employee Management
- Team Leadership
- Computer Skills
- Dental software
- Payment processing
- Front desk operations
- Telephone etiquette
Timeline
MSR II
Latino Community Credit Union
02.2026 - Current
Dental Receptionist
Dental
06.2025 - 01.2026
Program Associate
Way Finders
09.2024 - 05.2025
Department Manager
Michel Enterprises
07.2022 - 05.2024
Bachelor Of Architecture -
UNIFE
High School Diploma -
New World School