Ashley Mustin
Boynton,OK
Summary
Accomplished Loan Officer dependable in building member base and exceeding business goals. Well-versed in loan products and member engagement strategies.
Pursues opportunities to build connections, increase credit union revenue.
Experienced Teller bringing extensive financial and member service knowledge from fast-paced credit union settings. Offers professional attitude paired with stellar mathematical skills.
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
MSR II
Western Sun Federal Credit Union
Okmulgee, OK
08.2020 - Current
- Filling in loan documentation and paperwork.
- Evaluating loan applications.
- Disbursing funds for approved loans.
- Trained new personnel regarding company operations, policies and services.
- Maintained Member satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assist Member with setting up or closing accounts, completing loan applications and signing up for new services.
- Originated, reviewed, processed, closed and administered member loan proposals.
- Recommended loan approvals and denials based on member loan application reviews.
- Maintained strict confidentiality of bank records and client information.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assisted in recruiting, hiring and training of new hires.
- Key Holder (Open & Close credit union on my own)
MSR I
Western Sun Federal Credit Union
Okmulgee, OK
04.2019 - Current
- Assisted members with setting up or closing accounts, CD's, IRA's & Trust accounts.
- Provided members records, account statements and copies of checks.
- Placed orders for member checks and verified starting numbers.
- Answered member inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educatedmembers on use of banking website and mobile apps.
Teller
Western Sun Federal Credit Union
Okmulgee, OK
11.2015 - Current
- Answered Member inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed member transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts.
- Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Counted, verified and handled CU deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Lead Teller
Arvest Bank
Okmulgee, OK
04.2014 - 10.2015
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Provided customers with appropriate literature on banking products and services.
Teller
Arvest Bank
Okmulgee, OK
07.2013 - 04.2014
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Education
High School Diploma -
Morris Public Schools
Morris, OK05.2009
Skills
- Bank Deposits
- Sorting and Filing
- Verbal and Written Communication
- Check Cashing
- Honest and Ethical
- Problem Solving
- Customer Service
- Recordkeeping and Documentation
- Regulatory Compliance
- Discrepancy Resolution
Timeline
MSR II
Western Sun Federal Credit Union
08.2020 - Current
MSR I
Western Sun Federal Credit Union
04.2019 - Current
Teller
Western Sun Federal Credit Union
11.2015 - Current
Lead Teller
Arvest Bank
04.2014 - 10.2015
Teller
Arvest Bank
07.2013 - 04.2014
High School Diploma -
Morris Public Schools