Sydney Flynn
Kodak,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Versatile Teller knowledgeable about checking, savings and IRA accounts and loans. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
3
3
years of professional experience
Work History
MSR II
Knoxville Tva Employees Credit Union
2023.04 - Current
- Completed MSR II testing on April 13th,2024
- Became Empowered on July 16th,2024
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
MSR I
Knoxville Tva Employees Credit Union
2022.10 - 2023.04
- Maintained confidentiality of bank records and client information
- Built and maintained client relationships through quality, personalized interactions
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
- Delivered exceptional service to customers in person or over telephone
- Adhered to financial services security and audit procedures
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Answered customers' questions and explained available services and products
- Delivered exemplary service to customers to drive strong account growth from day one
- Calculated income, assets and liabilities to meet lender requirements
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes
- Approved or denied loan applications and explained reasoning behind decisions.
MSR I
Knoxville TVA Employees Credit Union
2021.04 - 2022.10
Education
High School Diploma -
Pigeon Forge High School
Pigeon Forge, TN05.2019
Skills
- Conflict Resolution
- Planning & Organizing
- Active Listening
- Good Work Ethic
- Training & Development
- Critical Thinking
- Customer Service
- Transaction Error Identification
- New Account Setup
- Honest and Dependable
- Customer Service-Oriented
- Loan Processing Coordination
Timeline
MSR II
Knoxville Tva Employees Credit Union
2023.04 - Current
MSR I
Knoxville Tva Employees Credit Union
2022.10 - 2023.04
MSR I
Knoxville TVA Employees Credit Union
2021.04 - 2022.10
High School Diploma -
Pigeon Forge High School
Similar Profiles
Kimberly PurpuraKimberly Purpura
Mortgage Loan Specialist II at State Employees' Credit UnionMortgage Loan Specialist II at State Employees' Credit Union
Angie LopezAngie Lopez
Member Consultant II at Boeing Employees Credit UnionMember Consultant II at Boeing Employees Credit Union
Lisa HansonLisa Hanson
Credit Union Member Service Consultant at Boeing Employees Credit UnionCredit Union Member Service Consultant at Boeing Employees Credit Union