Patricia Banks
Owings
Summary
Dedicated manager offering over 30 years of leadership experience in multicultural diverse organizations. Mastered industry practices and procedures to help further the organization mission and/or goal. A multi-tasking manager well known for creating positive workplace culture and high performing teams. Overall, highly committed to maintaining substantial customer service and organization expectations.
Overview
44
44
years of professional experience
Work History
MSR II
MECU Credit Union
12.2023 - Current
- Open New Accounts
- Member deposits and loan transactions
- Professionally handle members inquires
- Work effectively in fast-paced environments
- Offer new and old members financial assistance based upon their needs
- Developed strong relationships with members, resulting in member loyalty
Manager, VP of Collections
Security Plus Credit Union
02.2013 - 12.2023
- Filed insurance claims for vehicle repossession(s)
- Maintained bankruptcy, garnishments and child support filings for district court within designated time frame
- Processed bankruptcy trustee payment(s)
- Managed legal invoice processing for litigation by foreclosure attorneys.
- Negotiated to collect balance in full.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Used skip tracing and other techniques to locate debtors.
Store Manager
Food Lion
01.2008 - 02.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Provided staffing support
Assistant Manager
Security Plus Credit Union
11.1980 - 01.2008
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Skills
- Managing Delinquent Accounts
- Decision-Making
- Credit Extension Negotiation
- Legal Knowledge
- Excellent Communication Skills
- Conflict Resolution
- Time Management
- Analytical Thinker; Data Collection & Analysis
Progams
- Microsoft Word
- Excel
- Microsoft Office; Outlook
Timeline
MSR II
MECU Credit Union
12.2023 - Current
Manager, VP of Collections
Security Plus Credit Union
02.2013 - 12.2023
Store Manager
Food Lion
01.2008 - 02.2013
Assistant Manager
Security Plus Credit Union
11.1980 - 01.2008
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