Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RENETHA FILES DENT

Alabaster,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CAT Outside Adjuster Analyst II

Allstate Corp
11.2023 - Current
  • Investigated insurance claims to determine liability and damages.
  • Negotiated settlements with claimants, attorneys and other parties.
  • Evaluated subrogation opportunities to identify recoverable funds.
  • Maintained detailed records of all claim activities in a timely manner.
  • Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
  • Participated in training sessions related to new policies or procedures.
  • Documented date, parties involved and specific details about incidents.
  • Calculated incident causes, estimated costs and recommended potential solutions.
  • Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs.

Customer Service Specialist II

Allstate Corp
REMOTE
03.2021 - 11.2023
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Familiarity with insurance policies, coverage, and liability determination
  • General knowledge of the fundamentals of insurance
  • Good organizational and project management skills with the ability to handle multiple concurrent assignments in a timely manner

Financial Services Representative

SBA-Contracted by K-Force
Remote
05.2020 - 03.2021
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Processed financial aid documents and completed basic verification of information.
  • Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
  • Monitored budget execution work, including obligations incurred and actual expenditures of funds.
  • Performed budget formulation work involving review and preparation of budget estimates and financial plans.
  • Submitted budget estimates, progress reports and cost tracking reports.

Collections Specialist

Convington Credit
Montgomery, AL
10.2017 - 05.2020
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Developed collection methods to achieve or exceed company financial goals.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded and updated customer personal accounts with accurate contact information.

Education

Master of Science - Science Management

Faulkner University
Montgomery, AL
05.2022

Skills

  • Content Management Expertise
  • Experience in Leadership
  • Quantitative Skills
  • Improvement Plan Knowledge
  • Collections Proficiency
  • Attention to Detail
  • Customer Relations
  • Issue Resolution
  • Managing Delinquent Accounts
  • Debt Repayment Negotiation
  • Policies Implementation
  • Decision Making

Certification

  • Certified Notary Public of Alabama, Mile Marker Mobile Notary - 2020-2024
  • [Insurance Claims Adjuster ] AdjusterPro Training Exam- Achieve 2023- Alabama

Timeline

CAT Outside Adjuster Analyst II

Allstate Corp
11.2023 - Current

Customer Service Specialist II

Allstate Corp
03.2021 - 11.2023

Financial Services Representative

SBA-Contracted by K-Force
05.2020 - 03.2021

Collections Specialist

Convington Credit
10.2017 - 05.2020

Master of Science - Science Management

Faulkner University

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