Christal Mills

Detail-oriented finance professional with extensive experience in accounts, receivables, subrogation, and member support, proven track record of managing client accounts, optimizing collection processes, and enhancing customer satisfaction, known for strong problem-solving skills and the ability to communicate effectively with diverse stakeholders to achieve organizational goals.

Achievements:

• Subrogation Account Specialist:
• Successfully managed a portfolio of subrogation claims, achieving an 85% recovery rate on outstanding accounts within the first six months by diligently following up in negotiations.

Accounts Receivable Specialist:

• Reduce overall accounts receivable aging by 30% within one quarter by prioritizing high-risk accounts and enhancing follow-up procedures.

Member support representative

• Enhance member satisfaction scores by 20% by providing exceptional customer service and resolving inquiries in a timely manner, resulting in improved retention rates.