Summary
Overview
Work History
Education
Skills
Timeline
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April Moore

Monroe,LA

Summary

Experienced Customer Care Professional brings 9+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

14
14
years of professional experience

Work History

Educator

Monroe City Schools
Monroe, LA
08.2015 - Current
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Designed dynamic lesson plans based on student interests to increase overall student GPA.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Collaborated with adults and children to provide safe and educational experience.
  • Created schedules and lesson plans to increase student interest and participation

Customer Service Professional

Chase
Monroe, LA
08.2006 - 04.2014
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided primary customer support to internal and external customers.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests

Education

Master of Arts - Education

Grand Canyon University
Phoenix, AZ
12.2022

Bachelor of Arts - Liberal Arts And General Studies

University of Louisiana At Monroe
Monroe, LA
05.2015

High School Diploma -

Wossman High School
Monroe, LA
05.1999

Skills

  • Group and individual instruction
  • Customer Account Management
  • Responding to Difficult Customers
  • Upselling Products and Services
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Efficient and Detail-Oriented

Timeline

Educator

Monroe City Schools
08.2015 - Current

Customer Service Professional

Chase
08.2006 - 04.2014

Master of Arts - Education

Grand Canyon University

Bachelor of Arts - Liberal Arts And General Studies

University of Louisiana At Monroe

High School Diploma -

Wossman High School

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