April Moore
Anna
Summary
Dynamic legal professional with a proven track record in legal research, document preparation, and case management, consistently delivering thorough and precise work. Recognized for strong collaboration skills and adaptability to evolving demands, ensuring impactful results in fast-paced environments. Committed to maintaining the highest standards of reliability and discretion while effectively communicating complex information. Strategic thinker dedicated to supporting legal teams and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Loan Counselor
Loancare
Virginia Beach, VA
01.2026 - Current
- Analyzed financial data of borrowers to facilitate eligibility determinations.
- Provided comprehensive education on mortgage alternatives, enhancing clients' ability to make sound decisions.
- Provided exceptional customer service, addressing client inquiries promptly and effectively.
- Cultivated robust client relationships to enhance trust and drive repeat business opportunities.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Coordinated communication between borrowers and lenders to resolve outstanding issues efficiently.
- Analyzed mortgage default cases to determine eligibility for loss mitigation options.
Loss Mitigation Specialist
Mr. Cooper Mortgage
Lewisville, Texas
02.2024 - 07.2025
- Educated clients on loss mitigation options, including repayment plans and loan modifications.
- Maintained detailed records of client interactions and case progress through scheduled callbacks.
- Created cases for escalation requests, misapplied money corrections, and missing funds research.
- Reviewed and advised clients on escrow discrepancies affecting payments.
- Explained fluctuations in taxes, insurance, and mortgage insurance impacting client payments.
- Collected and processed payment arrangements, confirming scheduled payments and auto pay setups.
- Mailed and emailed essential documents, such as promissory notes and transaction history.
- Conducted interviews to assess financial situations and recommend appropriate assistance options.
Bilingual Customer Service Representative
Primo Water
Lakeland, FL
07.2023 - 01.2024
- Processed customer orders efficiently through CRM software and phone systems.
- Documented customer correspondence in CRM to track requests and solutions.
- Collected payments from customers utilizing secure bank information.
- Updated system with order specifics, customer preferences, and billing details.
- Responded to inquiries in English and Spanish, delivering accurate product information.
- Scheduled and managed water deliveries based on customer requests.
- Ordered and replaced customer equipment by creating tickets and escalations through company software.
- Communicated daily with branch managers via email to ensure client satisfaction.
Life, Accident, and Health Insurance Agent
Select Quote
Salt Lake City, Utah
10.2021 - 12.2021
- Conducted needs assessments to identify optimal insurance solutions for clients.
- Processed applications and maintained accurate client records within the system.
- Assisted customers in selecting suitable insurance coverage levels and options.
- Calculated premiums, established payment methods, and issued receipts upon receiving payments.
- Sourced new clients through networking initiatives to expand clientele.
- Counseled prospects and policyholders on coverage details, limits, and regulations.
Bilingual Bank Representative
Advanced Call Center Technologies LLC
Harlingen, Texas
11.2019 - 03.2020
- Handled incoming customer calls regarding account inquiries and banking needs.
- Resolved discrepancies in customer accounts efficiently.
- Facilitated effective communication to address and resolve customer complaints.
- Ordered bank cards and checks to fulfill special service requests.
- Monitored accounts for suspicious activity or unauthorized transactions.
- Maintained accurate records of customer interactions and transactions.
- Utilized banking software to securely manage account information.
- Demonstrated thorough knowledge of bank products, services, policies, and compliance requirements.
Bilingual Healthcare Customer Service Agent
Teleperformance USA
Brownsville, Texas
11.2018 - 04.2019
- Conducted comprehensive research on healthcare policies to ensure accurate client information.
- Documented patient interactions while regularly updating case management systems.
- Assisted patients in navigating insurance coverage options and understanding benefits.
- Coordinated appointment scheduling by identifying in-network and out-of-network providers.
- Accurately processed payments from patients and entered them into the billing system.
- Maintained strict adherence to HIPAA regulations regarding confidential patient information.
- Managed a high volume of incoming calls, delivering exceptional customer service.
Education
Associate of Applied Science - Paralegal Studies
Bryant & Stratton College
NY08-2026
GED -
Adult Continuing Education
Brownsville, TX05-2016
Skills
- Microsoft 365 applications
- Google Workspace tools
- Videoconferencing platforms
- Legal research and writing
- Case management
- Appointment scheduling
- Document preparation
- Editing and drafting skills
- Typing proficiency: 50 WPM
Accomplishments
- Dean's List Fall Semester 2025 GPA 4.0
- Dean's List Spring Semester 2025 GPA 4.0
Timeline
Loan Counselor
Loancare
01.2026 - Current
Loss Mitigation Specialist
Mr. Cooper Mortgage
02.2024 - 07.2025
Bilingual Customer Service Representative
Primo Water
07.2023 - 01.2024
Life, Accident, and Health Insurance Agent
Select Quote
10.2021 - 12.2021
Bilingual Bank Representative
Advanced Call Center Technologies LLC
11.2019 - 03.2020
Bilingual Healthcare Customer Service Agent
Teleperformance USA
11.2018 - 04.2019
GED -
Adult Continuing Education
Associate of Applied Science - Paralegal Studies
Bryant & Stratton College
Education and Training
- Bilingual in English and Spanish