APRIL M RIVAS
La Puente,CA
Summary
Experience working in the general public and medical office settings. Interface well with others at all levels including staff, fellow employees, patrons, patients, professionals, children and students. Highly self-motivated and inclined to serve for the sick patients in need. Caring and hard working with strong interpersonal communications, customer service and office support skills. Excellent multitasking skills with the ability to adapt to an ever-changing environment.
Overview
17
17
years of professional experience
Work History
ADMITTING/ER ADMITTING/PBX
La Palma Intercommunity Hospital
11.2021 - Current
- Registers patients efficiently and accurately in Epic software, obtaining appropriate signatures, completing all required forms and providing patient information as required by state and federal regulations and department guidelines. Verifies personal data and insurance eligibility with patient/guardian and updates information in electronic chart according to department’s guidelines; obtains copies of insurance cards and signatures and place in chart. Working knowledge of insurance policies. Able to perform clerical duties relating to care of patients. Excellent communication skill to maintain good relations with customers and co-workers. Exceptional ability to follow policies and procedures
ADMITTING/ER ADMITTING/PBX
Beverly Medical Center
01.2015 - 09.2015
- Administered to register emergency room patients efficiently and accurately by obtaining appropriate signatures. Verified insurance information according to department procedures and ensured that required pre-authorizations/pre-certifications has been obtained. Managed to request and collect cash from patients according to policy and procedures by informing them of their payment options. Answered all inquiries with regards to payment plans, financial assistance programs and compassionate care program. Coordinated registration and diagnosis information with physician offices and service areas to minimize inconvenience to patient. Volunteered to visit patients in their room to complete or validate account and registration information. Administered registration of patients and passed on information to required hospital departments. Provided exceptional customer service and interacted effectively with physicians, patients, residents, visitors, staff and the health care community.
ADMITTING/ER ADMITTING/PBX
Los Angeles & Hawthorn Metropolitan Medical Center
04.2008 - 12.2014
- Welcomed and interviewed patients, their relatives, caregivers, or guardians, to collect and record their background information and medical history. Registered and entered patient information into computerized systems accurately. Obtained patient medical insurance, verified benefits and eligibility for services. (HMO, PPO, COMMERCIAL, MEDI-CAL). Process discharge forms and file insurance claims on behalf of patients. Coordinated with attending physicians and insurance companies during critical situations, and collected payments for deceased patients. Explain hospital regulations, such as visiting hours, payment of accounts, and schedule of charges to patients. Obtain and compile data for census records and calculate occupancy.
ADMITTING/ER ADMITTING/PBX
San Dimas Community Hospital
10.2015 - 2021
- Registers patients efficiently and accurately in Epic software, obtaining appropriate signatures, completing all required forms and providing patient information as required by state and federal regulations and department guidelines. Verifies personal data and insurance eligibility with patient/guardian and updates information in electronic chart according to department’s guidelines; obtains copies of insurance cards and signatures and place in chart. Working knowledge of insurance policies. Able to perform clerical duties relating to care of patients. Excellent communication skill to maintain good relations with customers and co-workers. Exceptional ability to follow policies and procedures
Education
Diploma - General High School Course
Century High School
Los Angeles, CA01.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
ADMITTING/ER ADMITTING/PBX
La Palma Intercommunity Hospital
11.2021 - Current
ADMITTING/ER ADMITTING/PBX
San Dimas Community Hospital
10.2015 - 2021
ADMITTING/ER ADMITTING/PBX
Beverly Medical Center
01.2015 - 09.2015
ADMITTING/ER ADMITTING/PBX
Los Angeles & Hawthorn Metropolitan Medical Center
04.2008 - 12.2014
Diploma - General High School Course
Century High School