April Munoz
San Antonio,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Service Manager
Chipotle
09.2021 - Current
- Resolved customer complaints in professional and timely manner.
- trained and supervised team of service staff members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
Barista
Southbound Coffee
09.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees.
Education
No Degree - Electrician
Southern Career Institute
San Antonio, TX11.2023
Skills
- Culture Development
- Customer Service Management
- Customer Service
- Relationship Building
- Performance Evaluations
- Policy and Procedure Enforcement
- Workplace Safety
- Employee Training and Development
- Task Delegation
- Positive Attitude
Timeline
Service Manager
Chipotle
09.2021 - Current
Barista
Southbound Coffee
09.2021 - Current
No Degree - Electrician
Southern Career Institute