April Munoz
Palmdale,CA
Summary
Hardworking, self-driven employee with a strong work ethic who requires minimal supervision while consistently meeting job expectations. Values open communication and collaboration with team members and supervisors to achieve shared goals
Overview
21
21
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Tokio Marine HCC
Encino, CA
11.2022 - Current
- Assist claim adjustors in obtaining their state licenses
- Reviewed and purchased pre-licensing courses for adjustors
- Filed surplus line policies
- Filed quarterly and annual state Taxes
- Filed monthly, quarterly, and annual state filings through "Optins" and various state sties.
- Trained new employees to file policies
- Attended and participated in agile training meetings
- Reviewed Compliance Marketing brochures for Logos
- Paid state stamping and assessment fees
Compliance Coordinator
Western General Insurance Company
Calabasas
03.2017 - 11.2022
- Oversaw various state compliance updates such as Certificate of Authority renewals, data calls, catastrophe reports, assessments,
fraud reports,and municipality fees. Additionally handled monitoring tasks for more than 96 agent/agency licensing along with directors' and officers' listings.
Conducted claim adjuster licensing processes. - Interacted with Department of Insurance, Secretaries of State, Municipality Organizations, and Rating Bureaus.
- Reported directly to General Counsel.
Customer Service Specialist
Multi-State Insurance Services
Valencia
04.2012 - 03.2017
- Review claim reports on customer accounts for possible future claims exposure
- Alert Underwriting Department of potential risks
- Audit customer service calls for quality control and staff re-training purposes
- Receive escalated calls and complaint calls
- Handle resolutions with little or no management involvement
- Proof read letters of experience to assure accuracy, shield company from potential losses
- Assist potential new clients with online quotes as needed
Customer Service Specialist
Explorer Insurance Company
Valencia
10.2004 - 07.2011
- Customer Service phone calls
- Data entry, letters of experience, general office.
Insurance Agent
KB Homes
Woodland Hills
07.2003 - 10.2004
- Licensed insurance agent in California
- Customer service
- Quote and write applications for home and earthquake insurance coverage
- Liaison between customers and insurance carriers.
Education
High School Diploma -
Golden Valley High School
Santa Clarita, CA06-1991
Skills
- Compliance, Regulatory Affairs
- Ability to work in fast-paced environments
- Multi-tasking
- Ability to prioritize in high work flow environments
- Strong follow-through skills
- Organizational, communication, and customer service skills
- Ability to keep information highly confidential
- Computer experience: Advanced Microsoft Outlook, Internet, Microsoft Word, Excel and PowerPoint
Accomplishments
- Received "Pop Star Award" at Tokio Marine HCC
Certification
- CA Property and Casualty License (22yrs)
Timeline
Compliance Specialist
Tokio Marine HCC
11.2022 - Current
Compliance Coordinator
Western General Insurance Company
03.2017 - 11.2022
Customer Service Specialist
Multi-State Insurance Services
04.2012 - 03.2017
Customer Service Specialist
Explorer Insurance Company
10.2004 - 07.2011
Insurance Agent
KB Homes
07.2003 - 10.2004
High School Diploma -
Golden Valley High School