April Muñoz
San Antonio
Summary
Dynamic and dedicated professional with experience as a Service Manager at Chipotle, excelling in team leadership and customer resolution. Proven ability to enhance service quality through effective communication and attention to detail. Skilled in cash handling and fostering a positive team environment, ensuring customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Barista
Southbound Coffee
09.2022 - 03.2026
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Apprentice Electrician
Alterman
12.2023 - 09.2024
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Service Manager
Chipotle
08.2022 - 12.2023
- Met with customers to discuss service needs and offer available solutions.
- trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Supervised daily operations to ensure quality service and customer satisfaction.
- Implemented operational improvements to streamline workflows and boost efficiency.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Arbys
Cashiers
06.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diploma -
Highlands High School
San Antonio, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Team leadership
- POS systems
Languages
Spanish
Timeline
Apprentice Electrician
Alterman
12.2023 - 09.2024
Barista
Southbound Coffee
09.2022 - 03.2026
Service Manager
Chipotle
08.2022 - 12.2023
Arbys
Cashiers
06.2021 - 08.2022
Diploma -
Highlands High School