April Newton
Metter,GA
Summary
Dynamic professional with a proven track record in customer service and collections at Rent Recovery Solutions. Achieved excellence in problem-solving and negotiation, enhancing customer relations through over 200 daily calls. Demonstrates strong skills in technical support and de-escalation techniques, effectively transforming challenges into solutions while fostering client trust. Aiming to leverage these competencies to drive further improvements in customer satisfaction and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receiving Checker
Dollar Tree and Family Dollar
Port Wentworth, GA
09.2021 - Current
- Maintained accurate records of all inventory movements, including deliveries, receipts, and shipments.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Received incoming shipments; verifying quantity, condition, labeling accuracy, and conformance to purchase order specifications.
- Operated scanning equipment to track merchandise in the warehouse environment.
- Conducted computerized and physical warehouse inventories to verify available merchandise to meet customer needs without overstocking and incurring extra costs.
- Analyzed product labels and purchase orders to verify shipment content accuracy.
- Accurately entered and updated customer data into the company database system.
- Generated reports to track productivity and identify errors in data entry process.
- Maintained confidentiality of sensitive customer information records.
- Monitored incoming emails related to customer inquiries regarding accounts and services provided by the organization.
Remote Debt Collector
Rent Recovery Solutions
Atlanta, USA
01.2020 - 08.2021
- I completed over 200 calls a day.
- Set up payment arrangements.
- Negotiated Settlement.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- I verified the accuracy of account information and updated the records accordingly.
- I explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Researched complex billing issues and provided solutions to resolve disputes.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Processed incoming payments from customers according to established procedures.
Remote Personal Care Assistant
Contracted
USA, USA
08.2018 - 12.2019
- Provided customer service support over the phone, responding to inquiries and addressing concerns.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Answered incoming calls promptly, and provided accurate information on products and services.
- Adhered to company policies and procedures while assisting customers with their needs.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
Remote Individual Support Worker
PINELAND BHDD CSB
Statesboro, USA
04.2014 - 07.2018
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Utilized computer systems to access accounts for research purposes.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Conferred with customers by telephone or in-person to provide information about services.
- Answered incoming calls in a professional, courteous and timely manner.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Communicated effectively with other departments regarding customer concerns.
Education
Some College - High school diploma
Metter High School
Metter, GA05.2004
Some College (No Degree) - Business Administration
Everest College
USASkills
- Customer Service
- Collections
- Problem-solving
- De-escalation techniques
- Problem-solving abilities
- Clear oral/written communication
- Policy implementation
- Negotiation
- Technical support
- Windows
- Sales
- Appointment scheduling
- Billing management
- Typing proficiency
- Excellent phone demeanor
- Flexible schedule
- Training and coaching
- Business administration
- Customer relations
Certification
- Nursing Assistant Training, 04/19, 04/20
- CPR/First Aid, 02/19, 02/21
- Driver's License
- CNA
- Forklift Certification, 07/23, 06/26
- Pallet Jack Certification, 12/25
Affiliations
I believe in team work< as a co worker I know we can get more done together. And that's why I always am willing to do the job before me to the best of my ability while being ready to help my team so that we may achieve our goal as one.
Accomplishments
- Rent recovery Biggest Settlement award.
- Dollar tree employee of the month award
- PCA Best Customers service Award
References
References available upon request.
Timeline
Receiving Checker
Dollar Tree and Family Dollar
09.2021 - Current
Remote Debt Collector
Rent Recovery Solutions
01.2020 - 08.2021
Remote Personal Care Assistant
Contracted
08.2018 - 12.2019
Remote Individual Support Worker
PINELAND BHDD CSB
04.2014 - 07.2018
- Nursing Assistant Training, 04/19, 04/20
- CPR/First Aid, 02/19, 02/21
- Driver's License
- CNA
- Forklift Certification, 07/23, 06/26
- Pallet Jack Certification, 12/25
Some College - High school diploma
Metter High School
Some College (No Degree) - Business Administration
Everest College
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