APRIL O'DONAHUE
Diehl Aviation
Everett,WA
33
Years of experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Account Manager - Boeing
11 Months- Managed client accounts, ensuring satisfaction through regular communication and support.
- Developed strategic plans to enhance account growth and retention.
- Collaborated with cross-functional teams to streamline service.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
Senior New Programs Manager
29 Years 1 Month- I perform a number of multiple positions on a daily basis.
- Process Engineering and Estimating.
- Customer Service
- Team Training on customer requirements
- Preproduction reviews
- Schedule review
- Quality reviews – first 10 years at GMN was in the quality department as a QA Tech and Aerospace Inspector
- Program manage of high profile accounts, i.e. SpaceX and Boeing
- Help Quality with Aerospace Customer Audits
- Review and distribution of weekly Aerospace customer specifications and implementation for conformally
- Backup corporate Director and all Aerospace Customer Service and Administration
- Aerospace Liaison between Seattle office and the other divisions of GMNnameplate.
- Use EXOSTAR and Boeing Partners Network and other customer required portals.
- Helped to install hardware in to parts as needed.
- Helped in shipping when needed.
- Helped with reception and customer service when needed.
- Worked for both the Vancouver, WA and Everett, WA divisions, these divisions have both closed.
Drafter/Programmer
3 Years 2 Months- Would use customer sketches to make blueprints meeting the customer requirements.
- Would make internal blueprints for internal manufacturing purposes.
- Performed basic IT functions or computer setups, access, daily and monthly backups, converting ticker tape to programs for CNC.
- Would help on the shop floor at the turret press, brake press, CNC mill, wrote code for CNC equipment.
Education
- Business courses
- Electrical-Mechanical Engineering
Skills
MS Office
Word
Excel/ Blueprint creation and interpretation/ Measuring equipment - calipers / Quality Control / Organization / Communication - phone and email / Customer Specifications / Audit of internal processes and customer audits / Training / Customer Service both internal and external
Interests
Photography
Hiking
Backpacking
Accomplishments
- Leading Ladies of Aerospace – Wonder Woman Wednesday February 2021
Timeline
Account Manager - Boeing
Diehl Aviation
10.2025 - CurrentRead More
Senior New Programs Manager
GMnameplate- Boyd Corp
09.1996 - 10.2025Read More
Drafter/Programmer
Accra-Fab
07.1993 - 09.1996Read More
Everett Community College
from Business courses
Read More
Clark College
from Electrical-Mechanical Engineering
Read More