April Olguin
Rialto,CA
Summary
Dynamic and customer-focused professional with experience at Starbucks, excelling in espresso machine operation and fostering a friendly atmosphere. Proven ability to enhance customer satisfaction and team morale through effective communication and training. Recognized for attention to detail and time management, ensuring high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Sales Associate
Goodwill
01.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Animal Science
Mt. San Antonio College
Walnut, CA05-2027
High School Diploma -
Colony High School
Ontario, CA05-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Adaptive and creative
- Cash register operation
- Espresso machine operation
- Safe food handling
- Coffee expertise
Certification
- Coffee Master, Starbucks - 2025
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
11.2023 - Current
Sales Associate
Goodwill
01.2021 - 04.2023
Associate of Science - Animal Science
Mt. San Antonio College
High School Diploma -
Colony High School
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